Clinical Medical Services Specialist III
Clinical Medical Services Specialist III
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Salary Not Disclosed
1 Vacancy
Job Description
- Conducting oversight of vendors who identify and collect adverse event and product quality complaint information and complete in-take of Pharmacovigilance safety and product complaint reports in Clients Systems.
- Conducting oversight of vendors to ensure collection assessment and processing of adverse event and product complaint information is performed in a compliant and timely manner to comply with global regulations.
- Supporting the business strategy of assisting internal and external customers in collecting information for product safety reports products complaints related to Client products.
- Conducting oversight of vendors to ensure company standards for quality compliance and productivity are met.
- Remaining current on knowledge and skills required for supporting Client customers.
- Supporting vendor case quality and productivity metrics by exhibiting the Client core leadership attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One Client; Decide Smart and Sure.
- Supporting and participating in audits and inspections as needed.
- Supporting development of materials and delivering training in conjunction with the vendor including train-the-trainer special-topics refresher and internal Client trainings as needed.
- Conducting oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers colleagues and interdepartmental groups.
- Conducting oversight in the vendors use of multiple databases to document adverse event and product complaint information.
- Supporting implementation of strategies to enhance PDI excellence in providing the highest level of customer experience.
- Acts as an adverse event and product complaint intake subject matter expert.
- Other duties may be assigned based on the need or work requirement of the organization.
- Bachelors degree of RN BSN or BS Pharm/PharmD required.
- 2-4 years clinical healthcare and previous pharmaceutical industry experience.
- Pharmaceutical industry contact centre experience preferred.
- Demonstrates ability to lead project work.
- Proven success in results-driven process management.
- Core knowledge of Industry regulations (ICH FDA EMEA MHRA).
- Demonstrates strong attention to detail and problem-solving skills.
- Demonstrates strong verbal communication skills with external and internal customers.
- Demonstrates strong (speed and accuracy) documentation skills.
- Provides medical support with emphasis on the intake of medical product experiences.
- Acts as a liaison with Quality Assurance for product quality problems where an adverse event is involved.
- Works with Customer Service to provide standard information and product replacement as necessary.
- Strong attention to detail when reviewing cases and doing quality assessments.
- Excellence in verbal and written communication with peers patients and HCPs.
- Ability to provide feedback in a professional manner.
- Strategize in efficiency and technology improvements.
- Ability to work in a constantly evolving environment.
Employment Type
Full-time
