IT Support Specialist - HBITS
IT Support Specialist - HBITS
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Job Description
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36 months experience managing support requests on a level 2 help desk Hands on and End user oriented support
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36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.
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36 months experience with the installation and support of O365 and Outlook in an enterprise environment.
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36 months experience using Lansweeper Remote desktop and Active Directory all three are required.
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36 months experience using ITSM service desks.
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36 months experience configuring and installing windows-based hardware software peripherals network printers and thin clients.
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36 months experience imaging computers and ability to lift & carry equipment including items that may weigh up to 50 pounds
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36 months experience supporting RSA Console and Workspace1
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36 months experience with assisting customers by phone email and in person
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36 months experience utilizing VMware vSphere to support virtual desktops
Agency: NYS Department of Health
Detailed Job Description: Desktop support position that will respond to all service requests and document the details of a user request or issue.Employment Type
Full-time
