Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Inviting applications for the role of Management Trainee Data Analytics!

We are seeking a highly skilled and detail-oriented Senior Business Analyst to join our team. The ideal candidate should have a background in analyzing account performance metrics providing actionable insights and optimizing operations. Experience in dialer management and outbound calling strategies is an advantage to help drive efficiency and enhance overall account outcomes.

Responsibilities

Analyze and interpret performance data for the account identifying trends variances and opportunities for improvement.

Attend to more complicated reporting requirements as required by business

Collaborate with stakeholders to design and deliver insights-driven recommendations that align with business goals.

Work closely with internal and external stakeholders to optimize outbound calling campaigns ensuring efficient use of resources and high contact rates.

Monitor report and conduct analyses on KPIs such as contact rates conversion rates occupancy and adherence.

Partner with internal and external stakeholders to implement process improvements and best practices.

Create and present regular performance reports including detailed dashboards and ad hoc analyses.

Conducts root cause analyses of SLA deviations action plan development and resolution.

Attends centralized or site management meetings as required.

Other assigned tasks as required by the business.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelors degree in business administration Analytics Statistics or a related field (or equivalent experience).
• Experience as a Business Analyst in a contact center environment; experience in dialer and outbound operations is preferred.
• Advanced knowledge of MS Excel; experience with database management is a plus.
• Excellent analytical and problem-solving skills with proficiency in data visualization tools (e.g. Power BI Tableau).
• Proven ability to interpret large datasets and deliver insights that influence decision-making.
• Effective communication skills both written and verbal with the ability to present findings to senior leadership.
• Experience working with predictive dialers or similar technologies (e.g. NICE Five9 Genesys RingCentral Livevox or Aspect).
• Has organizational and time-management skills with attention to detail.
• Familiarity with inbound and outbound calling in the Healthcare industry is an advantage

Preferred Qualifications/ Skills

Familiarity with workforce management concepts and tools.

Experience in managing or collaborating with cross-functional teams.

Ability to deliver insights-driven recommendations that align with business goals.

Certifications in analytics or project management (e.g. CBAP Six Sigma) are a plus.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.