Community Transportation Services Chief
Community Transportation Services Chief
Posted on :
18-08-2025
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1 Vacancy
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Job Description
Summary
LearnhowMetroconnectsyouwithwhatmatters
Metro Transits Contracted Services Section within the Mobility Division is hiring a Transit Chiefto lead the Community Transportation Services (CTS) team for Mobility Services (MS). This team is responsible for the operations of flexible services providing community-based and demand-responsive mobility options that complement Metros Fixed Route system and are foundational to providing equitable service across the county.
The Mobility Division is currently undergoing an expansive division-wide strategic planning effort to integrate them into a more unified efficient and easy-to-use system. The ideal candidate will lead the team to adapt these services through this effort to continue to deliver what our customers expect while responsibly stewarding public resources.
CTS Chief Position:
This position is a King County Metro people leader who will lead coordinate and support Mobility Services CTS program managers and staff of about 10 transportation professionals. The CTS Chief reports to the Mobility Services supervisor and works closely with staff and leaders in Mobility Services and beyond to ensure successful operation of the suite of sustained Community Transportation Services as well as supporting matrixed efforts and services such as Taxi Scrip and strategic planning. Additionally this position will work with related community and agency stakeholders and partners as well as contracted vendors.
Community Transportation Services (CTS) Programs:- Community Access Transportation (CAT): Provides flexible mobility options for underserved populations that include older adults people with disabilities and low-income populations. Metro provides grant funds and/or vehicles to over 30 community agencies to set-up their own transportation service.
- Community Van: Provides request-based shared-ride travel options for the general public to use throughout the day. Community Van trips are available seven (7) days per week dependent upon the trip needs of the community and the availability of volunteer drivers. Vehicles are operated by volunteer drivers recruited by the community and approved by Metros Mobility Services. (DART): Provides Trailhead Direct the Water Taxi shuttle and deviated-fixed-route service often focused in suburban or rural areas. The service is provided by Hopelink (subcontractor). Vehicle types range from 7/8-passenger sedans to 22-35 lift-equipped or ramped accessible vehicles. Flex: Provides on-demand neighborhood transit service. With one simple appand just a few tapsyou can ride anywhere in the service area all for the same cost as a bus trip. The service is provided by Via (subcontractor). incumbent is responsible for leading and supporting programs focused on transportation alternatives and helping to expand mobility options beyond fixed route bus and paratransit services. The ideal candidates for the position will possess proven leadership ability and excellent communication skills be able to work autonomously and successfully prioritize and deliver multiple efforts at a high level. A typical day is fast paced with tasks shifting between tactical operational and strategic.
This recruitment will be used to fill one (1) Community Transportation Services Chief. In addition this selection process may be used to generate an eligibility pool for future career service vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.
Job Duties
Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County this role you will apply equity and social justice principles that exemplify shared values behaviors and practices to all aspects of the work. Although not a comprehensive list primary job duties along with other duties as assigned for a Community Transportation Services Chieffollow:
Operational Management and Oversight
- Budget oversight planning and accountability for all CTS programs.
- Support evaluation and management of agreements/contracts with applicable external agencies jurisdictions and/or contractors.
- Coordinate with internal and external stakeholders on service activities and interact with contractors as needed.
- Ensure service guidelines and standards align with Metros goals to deliver a regional innovative and integrated mobility network that is safe clean reliable equitable customer friendly and sustainable.
Planning and Strategic Development
- Lead and support short and long-range planning analysis and reporting for programs and projects.
- Lead and support coordination with internal/external stakeholders to understand the mobility needs in our community fill gaps in service and/or enhance the customer experience.
- Lead and support coordination with internal/external partners to develop innovative mobility products to address the needs of commuters or transit dependent customers.
- Develop briefing and decision memos for upper management regarding new or current community transportation services programs.
- Analyze service data and processes to make recommendations for service improvements expansion or cancelation if applicable.
- Seek other funding partnerships (jurisdictions or grants) to expand mobility options for customers in our region.
- Monitor and coordinate programs to complement fixed route and ADA paratransit service to enhance the customer experience and create efficiencies where applicable.
Leadership
- Lead coach counsel develop and empower direct or matrixed staff responsible for operating or supporting CAT Community Van DART Metro Flex and other Flexible Services.
- Establish performance objectives and standards initiating corrective action when needed conducting performance appraisals for direct reports determining training needs directing employees regarding policies and procedures ensuring consistent application of labor policies and contract provisions and providing guidance to staff concerning complex or sensitive issues and problems.
- Develop relationships and treat all employees customers partners and stakeholders with respect and dignity as well as helping solve problems for the good of all.
- Lead attend participate and/or contribute to intra-agency work teams core planning team implementation teams individual project teams and committees as appropriate to include preparing content materials and information graphics for program briefings and updates as needed.
- Represent Metro or Section in a wide range of settings including advisory groups technical advisory committees project meetings and professional conferences and webinars.
- Work collaboratively with a diverse group of individuals from a variety of different positions and backgrounds; be adept at finding win-win solutions ability to align self team and agency goals.
- Demonstrate a commitment to equity social justice and sustainability.
Experience Qualifications Knowledge Skills
Minimum Qualifications and Skills:
Bachelors Degree in Transportation Management Logistics Planning (Land Use Urban Regional Transportation Environmental) Business Public Administration Economics Technology or related field and work experience in transportation management shared mobility demand management ORany equivalent combination of experience and education which provides the applicant with the skills knowledge and abilities required to perform the work including the following:
- Demonstrated knowledge and experience in transportation focused project and program management implementation and analysis
- Proven skill in prioritizing multiple competing priorities
- Demonstrated comfort and ability in managing multiple projects simultaneously in a fast-paced environment
- Strong formal and informal leadership qualities with proven experience leading individuals and teams
- Ability to engage productively collaboratively and while finding common ground on project teams of all types
- Ability to effectively conduct analysis and present findings to decision-makers
- Excellent writing skills showing ability to effectively develop options analysis and recommendations; and translate and interpret quantitative and technical information to non-technical audiences
- Strong presentation skills including a proven ability to create and give dynamic presentations through excellent verbal written and presentation skills
- Experience working collaboratively and successfully with a diverse group of individuals from a variety of different positions and backgrounds ideally with various level of local governments and the public
- Excellent interpersonal and communication skills
- Understanding of governmental workings; political savviness
- Expertise with MS Office (Teams SharePoint Outlook Excel Word etc.)
- Experience working and interacting with the public; strong customer service skills
Desired qualifications (not required to apply)- A Masters Degree in Transportation Management Logistics Planning (Land Use Urban Regional Transportation Environmental) Business Public Administration Economics Technology or related field and work experience in transportation management shared mobility demand management
- Transit agency experience in any of the following programs: Paratransit Community Access Transportation DART and/or Vanpool/Vanshare programs
- Demonstrated knowledge and experience with a wide range of alternative travel options and concepts including such things as community-based shuttles and vans ridesharing and demand response technologies/programs transportation network companies and bicycle and pedestrian connectivity
- Experience with databases for reporting and analysis
- Demonstrated experience with contract/agreement monitoring and oversight
- King County Metro work experience
- Customer service/interaction experience
- Knowledge and/or experience with non-profits or community agencies
- Valid Washington State Drivers License by date of hire
- Ability to drive in multiple locations around the region
- Ability to occasionally work on weekends and after-hours as needed
Supplemental Information
- Required Application Materials
- An online employment application to include all relevant employment history and experience related to this role.
- A cover letter limited to one page should demonstrate how you meet or exceed the requirements for the position you are applying for.
- Resume must be attached.
- Supplemental questions must be completed.
NOTE: Applications that do not include the required materials may be rejected as incomplete and not advance in the process.
Selection Process
All the application materials will be screened for qualifications competitiveness completeness and communication skills. The most competitive candidates may be invited to participate in one or more interviews and/or a writing/skills test.
NOTE: Please answer ALL questions in the online employment application itself with each of your jobs during the last 10 years listed (listing each position for each employer separately) duties explained reasons for leaving etc. Applications that are not complete or do not include the required materials may be rejected as incomplete and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at: Schedule
Contracted Services positions have a work week that is 40 hours Monday through addition some of the work associated with these positions may be performed remotely. These positions are subject to the provisions of the Fair Labor Standards Act and therefore are not eligible for overtime pay. Work outside normal business hours may be required occasionally.
Union Representation/Job Code/Grade
PROTEC17/Jobcode283250/Grade69
Work Location
The primary location of the position is at the King Street Center offices 201 S. Jackson St. Seattle WA 98104.
Temporary Telecommuting Requirement
The work associated with this position will be performed predominantly in a hybrid work environment working in the office and at home. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Who May Apply
This position is open to the public and King County employees.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Manal Tirhi
Forbes recently named King County as one of Washington States best employers. Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference Come join the team dedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way and we are responsible stewards; We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.
King County is an Equal Employment Opportunity (EEO) Employer.
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
Required Experience:
Chief
Employment Type
Full-Time
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