1st Line Support Technician

Up to 24000 excellent benefits

Based at our Head Office in Lupton and supporting our sites across the North West.

Those huge small victories

We are the highest Ofsted-rated provider in the country for special education and care. Our teams are fulfilled by the idea of making even the smallest positive changes in our young people so we celebrate the little things.

For children with complex needs the level of care and education we provide must go above and beyond. Thats what drives us here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams were proud to have won a reputation for excellence and market leading OFSTED ratings.

Get out what you put in

At Witherslack Group our in-house IT systems play a vital role in supporting the care and education we provide to children as well as delivering key business information across the organisation. Were looking for a 1st Line IT Support Technician to be the first point of contact for colleagues who need help with IT systems and services.

In this role youll provide friendly and professional support to users across the group logging and managing IT tickets assisting in resolving issues and liaising with both internal teams and third-party suppliers. Whether responding to queries by phone email or our support desk youll play a key role in maintaining our IT services and ensuring smooth day-to-day operations. Some travel between sites may be required so flexibility and a customer-focused mindset are essential.

Bring your whole-self to work

Here at Witherslack Group we celebrate everyones differences as thats what makes us the best at what we do. Our young people come from all walks of life diverse backgrounds and with different needs and our workforce reflects that diversity so that our teams can engage encourage and inspire our young people to be themselves. Well give you the chance to build an exciting career in a fast-growing organisation where youre free to achieve your potential.

You will need to have solid expertise in the following key areas:

• A genuine interest in developing a career in IT with enthusiasm to learn and grow in the role
• Strong customer service and communication skills including a confident telephone manner and the ability to work well with others
• Solid IT and administrative skills including good working knowledge of Microsoft Office systems
• Highly organised and professional with the ability to follow procedures and maintain high standards under pressure
• Self-motivated patient and resilient with the ability to stay calm and focused in a busy support environment

What we do for you

We know youre going to do great things. For your hard work and commitment we reward you with the best salary and benefits package in the care sector. With us youll get to make a genuine difference to the lives of our young people plus youll get:

• Base Salary dependent on experience
• Training:Ongoing professional development.
• Holiday: Youll work hard at WG so youll be rewarded with 35 days holiday (including bank holidays)
• Flexible benefits package: meaning you can increase/decrease your holiday allowance pension and life insurance check out our benefitshere
• Wellbeing:a host of wellbeing tools and advice including employee assistance
• Medical coverso you can claim back the cost of things like an opticians or dentist appointment and a host ofhigh-street discounts
• Beautiful working environmentswith the very best facilities
• A recommend a friend scheme that offers a 1000 bonus every time

Join the UKs best special education and care provider

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want with a purpose-led employer in an environment that allows you to be yourself .

For a full job description and person specification please click here

To view our ex-offenders policy please click here.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.