Senior Product Manager - Command and Control

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Real-Time Operations (RTO) is a key business line and strategic priority for Axon centered on transforming public safety through solutions like Axon Fusus. Our vision is bold: to be the trusted real-time platform that connects communities public safety agencies and businesses enabling faster smarter and safer responses to critical events advancing Axons mission to Protect Life.

Better information leads to better decisions and the Real-Time Crime Center (RTCC) experience you deliver will empower operators analysts and field personnel in the moments that matter most when every second counts. Your work will directly contribute to Axons moonshot goal: to cut gun-related deaths between police and the public by 50% in 10 years.

You will be at the center of our real-time experience orchestrating how information from hundreds of sources - live cameras drones vehicles sensors alarms GPS devices and more - is surfaced visualized and acted upon inside the RTCC. This includes both Axon devices (Axon Body Axon Fleet Axon Air TASER and future innovations) and third-party sources. You will own the command-and-control experience from every dot on the map to the video and data streams they represent ensuring that operators can seamlessly monitor coordinate and respond.

Youll partner closely with product design and engineering to work backwards from the mission outcomes we aim to deliver clear situational awareness coordinated action and confident decision-making and translate them into a user experience that is intuitive reliable and scalable. Youll challenge existing paradigms simplify complex workflows and ensure our RTCC capabilities continuously evolve to meet the demands of real-world operations.

Success in this role requires a deep understanding of our users real-time operators dispatchers analysts and their support teams and the environments in which they work. You will balance visionary thinking with disciplined execution making strategic trade-offs and prioritizing the roadmap to deliver measurable improvements in operational effectiveness. Most importantly you will have a proven track record of taking products from concept to widespread adoption delivering capabilities that dont just get deployed but become indispensable to those who use them every day.

Location: This role is based out of our Seattle WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation and our in-office culture is designed to foster meaningful teamwork mentorship and shared success.

Reports to: Senior Director of Product Real-Time Operations

What Youll Do

• Own the end-to-end product experience for the Real-Time Crime Center (RTCC) within the Fusus platform ensuring it delivers intuitive reliable and actionable command-and-control capabilities for diverse customer needs.
• Define and drive the product vision and roadmap for the RTCC experience aligning it with Axons broader public safety strategy business goals and customer mission outcomes.
• Engage directly with customers field teams and public safety stakeholders to understand operational contexts mission-critical workflows and situational awareness challenges.
• Manage the full lifecycle of RTCC features from early discovery and requirements definition through design and development to deployment and continuous improvement.
• Collaborate cross-functionally with engineering product design data science customer success and sales to deliver an experience that enables rapid decision-making seamless coordination and efficient incident response.
• Create scalable onboarding and training approaches that empower customers to adopt and fully utilize RTCC capabilities in their day-to-day operations.
• Monitor platform usage customer feedback and operational performance to identify experience gaps and opportunities for innovation.
• Champion a culture of continuous improvement and customer obsession ensuring the RTCC experience remains the gold standard for real-time operational command and control.

How you operate

• Product sense: proven ability to create solutions that match user needs. A mindset of wanting to dig into find root causes arm themselves with data and understand key patterns and insights from multiple role points of view.
• Business sense: proven ability to engage in the sales process define the right metrics and goals for their product and deliver ongoing improvements to a business metric over a sustained period of time.
• Customer focus: proven ability to understand customer and buyer needs and work backward from customer outcomes to define the right solutions.
• Research: proven ability to conduct end-to-end research on a new product and build strategy in partnership with cross-functional teams.
• Execution: proven ability to focus on the most impactful features analyze data develop an execution strategy and orchestrate teams to deliver on time.

What You Bring

• 10 years of product management experience in B2B SaaS ideally with strong exposure to public safety critical operations or other high-stakes real-time customer environments.
• Proven ownership of end-to-end customer-facing experiences especially those involving complex multi-step workflows and high information density.
• Experience designing and delivering UX-rich applications with significant operational complexity whether in enterprise workflow systems or sophisticated consumer experiences.
• Strong communication skills with a track record of presenting and influencing at senior levels internally (up to C-suite) and externally with customers or strategic partners.
• Hands-on backlog management expertise including authoring clear requirements grooming with cross-functional teams planning sprints and maintaining roadmap discipline.
• Process improvement mindset able to identify execution bottlenecks diagnose root causes and implement proven strategies to improve product delivery velocity and quality.
• Comfort operating in ambiguity prioritizing ruthlessly and making principled trade-offs that balance customer needs technical feasibility and business impact.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between USD 141000 in the lowest geographic market and USD 225600 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.