Bilingual Phone Operator/ Scheduler
Bilingual Phone Operator/ Scheduler
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Job Description
JOB TITLE: Bilingual Phone Operator/ Scheduler (Monday - Friday)
GENERAL SUMMARY OF DUTIES: Responsible for answering phones and patient scheduling at a busy office with 10 Providers. Duties to include but limited to gathering patient information verification of insurance calling patients among several other tasks. He/She will be an integral part of our Front Desk Team and will be valued as a key member of our organization.
SUPERVISION RECEIVED: Office Manager
ESSENTIAL FUNCTIONS:
- Answering phone calls from patients and outside clients.
- Gathering information from patients to ensure correct scheduling
- Verifying insurance benefits with commercial insurance payers.
- Must be capable of multi-tasking and working with a diverse patient population.
- English and Spanish speaking and writing required.
- Other duties as needed.
EDUCATION/EXPERIENCE:
- High School
- 2 years of previous experience scheduling appointments and front desk work
- Experience with insurance
- Eclinical works experience preferred
KNOWLEDGE:
- Knowledge of clinic policies and procedures.
- Knowledge of managed care contracts and utilization.
- Knowledge of computer systems programs and spreadsheet applications.
- Knowledge of medical terminology and be familiar with scheduling software.
SKILLS:
- Skill in gathering patient information and entering into electronic health record system.
- Skill in solving utilization problems.
- Skill in written and verbal communication and customer relations.
- Experience in a medical office as a scheduler.
- Fast and accurate data entry.
- Service oriented patient demeanor.
- Ability to multi-task manage time effectively and deliver results.
- Strict attention to detail.
- Intermediate computer skills and knowledge of Microsoft Office.
ABILITIES:
- Ability to work effectively with medical staff and external agencies.
- Ability to identify analyze and solve problems.
- Ability to deal courteously and professionally with internal and external customers.
- Ability to provide excellent customer service.
PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.
ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills abilities and working conditions may change as needs evolve.
Employment Type
Full-Time
