Operations and Customer Experience Manager
Operations and Customer Experience Manager
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Job Description
- Free or Discounted Swim Lessons for Family
- Career Growth
- Birthday Off (Paid)
- Competitive salary
Make a Splash in Your Career
- Competitive pay based on experience opportunities for bonuses
- Paid training (we teach you everything you need)
- Birthday off with pay
- Possible PTO for eligible team members
- Opportunity to grow into a full-time role as the business expands
- Assist with scheduling classes and managing instructor rosters
- Support payroll and basic bookkeeping tasks
- Manage inventory and monitor equipment
- Help coordinate pool partner logistics
- Welcome families to the pool and create a fun friendly atmosphere
- Check water chemistry and deck safety before lessons
- Answer customer questions about accounts class progress and programs
- Assist instructors and managers during lessons as needed
- Capture and post photos/videos for social media to showcase our community
- Keep morale high for both staff and customers with a positive energetic attitude
- Manage customer service phone calls and emails
- Excellent communication and organizational skills
- Friendly enthusiastic personality with a professional demeanor
- Comfortable multitasking in a fast-paced energetic environment
- Willingness to learn pool safety and program requirements
- 3 years of customer service experience (required for full consideration)
- Experience working with children or in a recreational/fitness environment
- CPR/First Aid/Lifeguard certification (can be obtained during training)
- Proficiency with Microsoft Office and/or scheduling software
Working at British Swim School is more than just a job; its a chance to create a lasting impact that could change a childs life.
As part of the British Swim School Team you play a role in your local community empowering others and sharing your passion. Its a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.
While we teach swimming to people of all ages and abilities most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. Its helpful if you have experience with children or in a child-focused job but its not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.
We also have exciting opportunities with our Customer Service Team even if youre not in the pool. These are the people committed to providing the best service in the these roles you might talk to parents on the phone or by the pool. Wherever you are the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the Survival of the Littlest.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to British Swim School Corporate.
Required Experience:
Manager
Employment Type
Part-Time
