Associate, Maintenance - Cars & Light (US Remote)

We are looking for an Associate Car & Light Maintenance (remote) to join Element Fleet Management. As the largest pure-play fleet manager in the world we provide unmatched products and services and solutions to our clients.

At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!

Are You:

Someone who possesses car and light duty technical expertise

Someone who can provide a high level of customer service

As the Associate Car & Light Maintenance (remote) you will provide support to our clients drivers and frontline agents with the authorization of repairs the processing of pre-approved invoices supplier email verifications and by responding to the supplier client and driver electronic communications. You will work closely with case managers supervisors managers and frontline agents to respond to client and driver requests.

A Day in the Life

Make outbound calls to suppliers to provide processing and payment instructions as well as to help initiate service and service follow up

Process incorrect email returns from suppliers

Process supplier and client pre-approved invoices for payment

Provide service assistance on the electronic requests received from drivers clients and suppliers

Use technical knowledge to negotiate repair prices and review requests for compliance according to client policy and Elements standard operating procedures

Issue authorizations for valid repairs to manage the clients vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum

Apply your car and light duty technical expertise (e.g. repairs preventative maintenance labor & parts costs) while providing a superior customer experience: responding to incoming calls from drivers and suppliers and resolving inquiries involving repairs and roadside events

Triage and respond to inquiries coming from our supplier interactive portal email or other internal tools

Assist drivers in locating appropriate repair facilities

Requirements

High School diploma (or equivalent) required

Minimum 3 years of general automotive knowledge preferably mechanic experience

Active ASE Certification lieu of ASE Certification Element will consider candidates who as a condition of employment agree to obtain an ASE Certification within 12 months of employment

Comfortable working from home in an inbound call center environment may require on-site training/meetings occasionally at a major office location

Professional computer skills & experience data entry and Microsoft Office suite preferred

Organizational skills with the ability to prioritize and respond with a sense of urgency

Able to work evenings weekends and holidays as the schedule may require

Must be able to provide own access to high-speed internet connection and a quiet/confidential working area

The hiring base salary range for this position is $49100 to $67500 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data.