Central On-Boarding Specialist - Germany
Central On-Boarding Specialist - Germany
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Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
Youll do more than the expected. Youll do the unexpected.
In this development opportunity youll be responsible for providing new and existing Corporate clients of American Express with their first experience of our industry leading onboarding process.
You will consult with Corporate Card clients acting as the primary contact for Global Commercial Services (GCS). You will be leading the onboarding of international clients with the support of Business Development Managers. Youll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion ensuring all documentation is provided and compliant to launch American Express commercial relationship. Youll also have the opportunity of leading business transformation projects with local and regional impact across the organisation.
The Central Onboarding Team (COT) is based in Brighton and the role of Implementation Specialist is an exciting opportunity for a self-motivated results driven individual who enjoys being part of a team managing partners and building relationships.
How will you make an impact in this role
Thisrole is critical to the success of the German Sales and Account Management Teams. You are responsible for ensuring a smooth and seamless end to end implementation thus driving billings and growth for the business by creating ease for our clients to use and manage their card programmes.
The successful candidate will be responsible for the implementation of new and expanding corporate clients driving a deep and valued relationship before passing the account to the account management teams. The successful applicant would be responsible for the end to end implementations of new and expandingGerman Corporate Accounts (Card and Business Travel Accounts).
- On-Boarding of client to complete application forms and collect all legal documents required to launch the implementation
- The smooth setup of all aspects of the account including detecting missing information the card member application process Internal platform Corporate/Personal Membership Rewards Billing Support Files payment methods and other in scope requirements
- Input of new and expanding corporate client data to therisk tools and the resulting set up of the clients programme
- Taking ownership of projects that drive the development and enhancementof existing tools and process
- Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process
- Providing early engagement calls and e-mails to drive card activation identifying and tackling any zero or below potential billers to drive charge volume
- Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly
- Working with the Sales Account Sales and Implementation Manager to achieve a successful implementation and handover to the relevant teams
Preferred Qualifications
- Ability to multitask prioritise and work well under pressure
- Proven track record in building and retaining relationships with internal and external customers
- Excellent Telephone verbal and written communication skills
- Excellent time management skills
- Demonstrate self-motivation results driven
- Proactively seeks opportunities for process improvements
- Strong customer focus; Being able to identify and deliver customers individual needs
- Proven problem solving and analytical skills
- Strong change management skills; able to adapt in an ever changing environment
- Accountability for timely resolutions of issues
- Strong team player
- Knowledge of Excel essential
- A sales mindset/background is an advantage
- Fluent in German
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
