Assistant Cafe Manager - Phoenix
Assistant Cafe Manager - Phoenix
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Job Description
Crafting and building community connections through our cafes by serving locally-roasted coffee.
JOB RESPONSIBILITIES
Cultivate and create community through kindness positivity and respect. Serve as a role model for maintaining a calm fun and friendly environment during high-stress or high-volume periods.
Person in Charge on Managers days off.
Consistency in excellent leadership verbal and written communication skills and decision-making skills.
Oversees and supports daily cafe operations with some ordering banking inventory and/or staff coaching & onboarding responsibilities.
- Ability to be well-organized and support all coffee launches and seasonal drinklaunches.
Passion for hospitality and coffee
Supporting Retail Operations and Cafe Manager on any brand exposure and sales-driving strategy initiatives.
Supports Cafe Manager to meet established budgets and assists in any identified course correction as needed.
Provide excellent customer service by using and holding staff accountable to the 3 Steps to Giving Great Service and Setting the Bar standards.
Work a minimum number of weekly bar shifts (minimum to be determined with Cafe Manager
Maintain a clean and organized caf environment both front of house and back of house spaces.
Supports the Cafe Manager on any ongoing preventive maintenance and upkeep schedules.
Prepare beverages for guests meeting Caffe Vita standards.
Ability to perform all shifts and side-work with fluency.
Maintain clean fully stocked and faced merchandise shelves.
Follow established protocol for submitting all orders to Caffe Vita customer service.
Maintain full compliance with all accounting financial reporting inventory and cash deposit procedures.
Review and respond to all communication channels in a timely way.
Provide staff ongoing opportunities to learn about Caffe Vita products services and culture.
The ability to self-start and be proactive in providing solutions.
Maintain a calm working environment during high volume periods
Multi-task and demonstrate initiative with routine tasks
Handle money with accuracy and accountability
Participate in Caffe Vita community events and coffee cuppings
Demonstrate change agility and thrive in an adaptable environment
Above all sets the best example of behavior work ethic and work quality.
Ability to being a be a positive team member help bring out the best in people and cultivate a positive work environment.
The ability to prioritize organize and communicate effectively and professionally is required
Promote creativity and innovation.
The drive to be part of an amazing team that s based on respect compassion and accountability.
KNOWLEDGE SKILLS ABILITIES
Must be at least 18 years old
Ability to read write and speak English required
Minimum 1 to 2 years in the coffee industry and food and beverage management experience required.
Always maintains a valid Food Handler Card and follows health department guidelines at all times.
Minimum 2 years of salesmanship and practical merchandising skills.
Ability to meet all speed of service expectations for Caffe Vita coffee drinks and bar flow standards with executing excellence in drink preparation.
Demonstrate excellence in the use and maintenance on all retail equipment such as espresso machines and Fetco.
Must be able to add subtract and multiply with ease and accuracy.
Must demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays.
Knowledge of principles and methods for showing promoting and selling products or services. This includes product demonstration sales techniques and sales control systems.
Compensation & Benefits
- Phoenix $22/hr Tips (wages determined by the following criteria: Staff size cafe sales volume and/or specialized technical cafe requirements such as a roasting residency program.)
- Tips typically average $12 - $18 per hour depending on the location.
- Employees are eligible for Paid Time Off medical/dental insurance coverage (if working more than 25 hours/week) and 401k with matching for Full Time Employees (25hr/week)
- All Phoenix employees qualify for Sick and Safe Time (varies by State)
- Mentorship and positive work environment
- Free coffee/tea drinks while on shift
- Employee discounts of 40% on merchandise bakery food items whole bean coffee(50% discount).
Required Experience:
Manager
Employment Type
Full-Time
