Behavioral Health Patient Care Coordinator

Position Title:Behavioral Health Patient Care Coordinator

Supervisor:Director of Behavioral Health

Location: Onsite

Hours:Monday - Friday 8:30am - 5:00pm

PRIMARY PURPOSE

The Behavioral Health Patient Care Coordinator plays a vital role in supporting the smooth and efficient operation of the Behavioral Health team. This position is responsible for a wide range of administrative and clinical support tasks ensuring that patients receive timely and high-quality care. The Coordinator works under the general supervision of the Director Behavioral Health and has significant patient contact requiring strong communication and organizational skills.

ESSENTIAL FUNCTIONS

Scheduling and Coordination:

• Schedule new patient appointments and follow-up visits for all BH patients.
• Manage and block BH provider schedules to optimize patient access.
• Coordinate telehealth appointments ensuring seamless connectivity for patients and providers.
• Manage insurance pre-authorizations for medications and follow up with pharmacy.

Patient Communication and Support:

• Complete phone screens with BH referrals to gather necessary information.
• Triage Medical Provider warm hand-offs.
• Provide patient reminders about appointments and co-payments/balances.
• Communicate/transfer patient questions to BH staff when appropriate.
• Monitor and respond to the BH email in a timely and professional manner.
• Mail No Show and Missed appointment letters

Record Management and Billing:

• Register patients and verify/update demographic and insurance information in the EMR.
• Manage patient information in EMR ensuring accuracy and completeness.
• Responsible for submitting billing in a timely manner.
• Ensure timely and accurate entry of billing information in the EMR.

Resource and Office Support:

• Maintain and organize the Behavioral Health Resource Library ensuring materials are current and accessible to clinical staff

PHYSICAL DEMANDS

• Considerable use of computer and telephone.
• Some lifting of supplies and equipment up to 50 lbs.
• 25% walking or standing 75% sitting at a desk.
• Category III re: exposure to blood bodily fluids and communicable diseases.

QUALIFICATIONS

• High school diploma or equivalent required.
• Associates or Bachelors degree preferred.
• Previous office experience (3-5 years) in medical or mental health practice desirable.
• Knowledge of medical terminology and insurances.
• Must be reliable and punctual.
• Must have attention to detail.
• Must be professional and customer-service oriented to deliver quality care.
• Ability to work both independently and with a team.
• Professional verbal and written communication skills
• Ability to be responsive in working with a culturally-diverse patient population in a community based setting.
• Competence in basic computer skills including proficiencies in Microsoft Outlook excel and word. EHR experience preferred.
• Ability to independently coordinate multiple tasks is essential.
• Excellent interpersonal skills to promote cohesive team based care.
• Must have valid drivers license and satisfactory driving record.
• Bilingual Spanish speaking is a plus.

BENEFITS

• Excellent Training and Orientation Program
• Paid Holidays
• Generous Paid Time Off (PTO)
• Health Dental and Vision Insurance
• Prescription Coverage
• Employer Paid Life Insurance
• Employer Paid Short- and Long-Term Disability
• 401(k) Retirement Plan
• Giving back outreach and true advocacy to the patient community we serve.

Lorain County Health & Dentistry (LCH&D) is an Equal Opportunity Employer and is committed to adhering to employment practices in accordance with the EEOC.

LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department at