Customer Success Representative
Customer Success Representative
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Job Description
State Affairs is the nations leading news and policy intelligence platform focused on state governments. We combine nonpartisan coverage of Statehouses across the country alongside state government data and AI-native tools into a singular platform.
We inform and empower decision makers policy professionals and citizens through our award-winning journalism and data delivering profound insights to help our customers decode and act on state politics and policy. Were building a category-defining business that will reshape America as we strengthen visibility into whats happening and why at the state level.
We are hiring a Customer Success Representative to join our team located in Miami Florida.
As a member of the Customer Success team you will:
- Serve as the primary point of contact for customer support inquiries via ticket and telephone
- Identify customer needs and proactively offer solutions
- Maintain a high level of professionalism and empathy in every interaction
- Manage a high volume of requests with strong organization and prioritization skills
- Troubleshoot and resolve basic technical issues (e.g. password resets user access problems)
- Anticipate potential challenges and offer creative out-of-the-box solutions
- Maintain accurate customer records and interaction logs using internal CRM systems and HubSpot
- Collaborate cross-functionally with other teams to ensure a seamless customer experience
- Navigate challenging situations with tact empathy and efficiency
Essential Qualifications for this position include:
- 3 years of professional work experience in a customer success customer support or client services role
- Associates degree in business administration or related field
- Knowledge of customer experience principles and a proven ability to meet and exceed client needs
- Knowledge of CRM tools and ticketing systems
- Exceptional communication and interpersonal skills
- Demonstrated ability to problem solve
- Ability to make sound decisions and judgements
- Ability to multitask in a dynamic high-volume environment
Preferred Qualifications for this position include:
- Bachelors Degree preferred
- Prior professional work experience supporting legislative organizations
- Prior professional work experience with HubSpot and Vonage
- Prior professional work experience in a start-up organization
This is an in-office work opportunity and our team operates from the Miami office located in the Wynwood area 5 (five) days per week. State Affairs offers competitive compensation and a comprehensive benefits package to employees.
The salary range for this role as it is posted is $19.00 to $22.00 per hour (this is an hourly position) for candidates working from the State Affairs office in Miami. The final job level and total compensation will be determined based on the education qualification knowledge skills ability and experience of the final candidate(s) and calibrated against relevant market data and internal team equity. Benefits listed in this posting may vary depending on the nature of your employment with State Affairs.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
State Affairs is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. State Affairs does not discriminate against applicants on the basis of race color religion sex sexual orientation gender gender identity national origin veteran status disability or any other protected characteristic in accordance with federal state and local law.
State Affairs is committed to providing reasonable accommodations for qualified individuals with disabilities as they go through our job application and interview process. If you need assistance or an accommodation due to a disability you may contact us at
By submitting your application you affirm the content contained therein is true and accurate in all respects. Please note that prior to employment State Affairs will obtain background checks for employment purposes that may include where permitted by law the following: identify verification prior employment verification personal and professional references educational verification and criminal history. For certain roles further background checks covering additional information and activities may be initiated.
By clicking Submit Application you are consenting to the use and retention of the information you have provided as set forth in the State Affairs Privacy Policy.
Required Experience:
Unclear Seniority
Employment Type
Hourly
