Junior Salesforce Administrator
Junior Salesforce Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
As a Salesforce Administrator you will be managing the existing user base licenses profiles and user info. You are also going to be handling daily administration & support of cases within Salesforce; providing power users with technical support; logging & managing identified problems through to resolution; creation and maintenance of documentation on best practice processes policies application configuration & development of user guide materials.
This role is working to a Central Time Zone: 3pm till 11.30pm Monday - Friday.
Job Description:
Providing Tier 1 support to Salesforce global user base.
Support user queries about new functionalities launched every month by development team.
Support all aspects of user and license management including new user setup/deactivation roles profiles permissions public groups OWD sharing settings
Manage the data migrations and data loading request for Salesforce.
Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
Execute configuration changes including (but not limited to): Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings dashboards and reports.
Establishing best practices maintaining documentation and suggesting improvements - as our in-house expert well trust you to bring ideas on developments and new ways of working!
Monitor system performance troubleshoot issues and resolve any operational or functional problem.
Stay current with the latest Salesforce releases features and best practices and evaluate their potential impact on the organization.
Support the implementation of new features applications and third-party integrations within the Salesforce ecosystem.
Maintain comprehensive documentation of Salesforce configurations and process.
Requirements
Some exposure being a Salesforce Administrator
Experience working in a Scrum/Agile environment
Driven to succeed with the ability to creatively problem solve
Negotiation skills and excellent customer service interpersonal communication and people engagement skills.
Strong analytical planning and organisational skills.
Self-motivated and able to work under initiative within a team environment with the ability to work autonomously.
Positive empathetic and professional manner.
Experience with Lightning and Salesforce App development.
Experience with creation and management of Flows.
About dentsu
Taking a people-centred approach to business transformation we use insights to connect brand content commerce and experience underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo Japan and our 65000 employee-base of dedicated professionals work across four regions (Japan Americas EMEA and APAC). Dentsu combines Japanese innovation with a diverse global perspective to drive client growth and to shape society.
Diversity equity and inclusion sits at the heart of our Social Impact strategy our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society where everyone is equipped to thrive.
About our benefits
We offer everything you would expect from a large company like 25 days holiday plus your birthday off and a few additions like 2 paid volunteering days each year to support charitable causes and 3 wellness days per year.
We also provide pension contributions life assurance private health care income protection critical illness cover travel season ticket loans a cycle to work scheme free eye tests and a whole host of great local and national discounts from leading retailers that youll have access to as an employee. Youll have a hybrid working schedule where you can flex your start and finish times.
At Dentsu we embrace diversity and inclusion valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation benefiting our employees partners and communities.
We welcome applications from all individuals regardless of race ethnicity nationality religion gender gender identity sexual orientation age disability marital status or any other protected characteristic. Beyond recruitment we strive to create an environment where everyone feels respected supported and empowered to bring their authentic selves to work.
We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process please contact us at quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.
Location:
Manchester - Bonded WarehouseBrand:
Global FunctionsTime Type:
Full timeContract Type:
PermanentRequired Experience:
Junior IC
Employment Type
Full-Time
