Patient Services Coordinator I - Gastroenterology

Full Time Position

Monday-Thursday 8 am - 5pm

Friday 8 am - 1 pm

201 W. Main Street

Elkin NC 28621

The following is a summary of the major essential functions of this job. The incumbent may perform other duties both major and minor that are not mentioned below; and specific functions may change from time to time.

People

• Builds a strong positive relationship with every customer served both internal and external
• Works effectively with others to deliver the highest quality care and service on a continuous basis
• Follows HCMH standards of performance at all times
• Assists patients and other callers in a prompt courteous and helpful manner.

Quality

• Demonstrates skills and knowledge to effectively complete assigned tasks and completes all required education programs
• Delivers safe accurate and timely patient care that conforms to HCMH standards and departmental goals and main job functions as outlined below
• Maintains strictest patient confidentiality.

Service

• Works diligently to meet every customers needs throughout multiple locations
• Fully engaged fully aware and available to help others while on duty
• Answers telephone screens calls routes calls appropriately.
• Maintains appointment scheduling and follows office scheduling policies. Reschedules appointments when necessary for physician schedule changes for multiple locations
• Sets up medical record chart for new patients and enters patient demographic and insurance data into computer system; checking in patients verifying and updating necessary information in the medical record and the computer; receiving payments and issuing receipts posting payments.
• Verify all patients insurance coverage prior to appointment
• Pre-certify/ approval from carriers for procedures as required
• Schedule and authorize Referrals and f/u
• Manages Workmans Comp authorizations if assigned.
• Receives and distributes mail
• Monitors fax folder and distributes to staff
• Follows OSHA/HIPPA compliance.
• Scans all patient demographics outside records
• Completes patient disability forms as required and collect payment
• Organize and straighten waiting room as necessary
• Cross-trained to handle check-out procedures.

Finance

• Daily collects co-pays balances and bed debt when applicable. Handles daily transaction/cash drawer balancing and submits to Financial team.
• Accomplishes tasks with the minimum expenditure of time materials and money with service as the guiding principle

• Gathers appropriate data/pre-certs to ensure we can bill appropriately for timely payment.

• Works along with Finance team to collect bad debt and refers patients for financial counseling.

• Works productively while on the clock and offers to help others when work is completed

Growth

• Demonstrates the ability to positively and productively respond to change.
• Participates in continuous improvement offering and or implementing methods to improve care and service.

• Attends meetings as required.
• Performs related work as required.

QUALIFICATIONS:

The following qualifications or equivalents are the minimum requirements of this job:

Education and Formal Training:High school graduation or GED.

Work Experience:One (1) year work experience preferably in a medical office setting. Knowledge of medical terminology desirable. Experience with multi-line telephone system and computers.

Knowledge Skills and Abilities Required:Demonstrates a high level of mental and emotional tolerance and even temperament when dealing with ill people; uses tact sensitivity sound judgment and a professional attitude when relating with patients families and co-workers at all times. Actively functions as a patient advocate. Must have thorough knowledge of business office procedures. Knowledge of grammar spelling and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients employees and the public. Must develop knowledge of current hospital emergency policies and procedures fire safety disaster and infection control policies.

Required Experience:

IC