Distribution Support Spec- PCC

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.

Why You Should Join Us

Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation also enjoy a generous paid time off package that includes not only vacation and care time but also Wellness and Volunteer Time Off days.

Job Summary

Working under the supervision of the Supervisor Traffic and Distribution Operations referring only exceptional problems and issues for management review or approval the Distribution Support (DS) Specialist is a blended position consisting of existing Distribution Support duties & responsibilities and additional duties in the Freight Audit department as outlined in this PCD. The DSS environment is deadline-driven and work must be accomplished with minimal to no errors.

Where applicable this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.

Primary Job Duties
Prepares truck bills of lading and associated documentation for all LTL and Third Party billing exception orders. Handles requests for changes to orders and logs cases in Call Tracker phone system as well as PEGA Case Management System.
Assists with the hourly processing of pick runs and printer room duties
Assists with stuck orders and system issues.
Completes post-audit on freight bills to ensure that the company pays the correct freight charges for services rendered.
Resolves invoicing problems
Maintains shipment database & prepares reports which tabulate and communicate traffic costs quality and departmental productivity for control and analysis purposes
Provides freight quotes proper routing instructions shipping information and arrange special shipments as needed.
Additional Support Duties Provide support to other departments as needed with special projects and tasks.

Hours for this position are 9:30am - 6pm Monday thru Friday

Required competencies:
40 WPM minimum typing skills to process documentation and make changes to sales orders.
Experience with multi-phone line system to answer sales support inquiries.
Knowledge of JD Edwards enterprise software (E1) to perform daily functions.
Proficiency with Microsoft Office with ability to create and edit documents or simple spreadsheets.
Experience with database products such as Filemaker Pro to retrieve and manage data.
Experience with Internet-based applications and services to complete job-specific tasks.
Familiarity with email etiquette creating & organizing email folders tabbed web-browsing navigating multiple screens and solid computer literacy needed to complete daily functions.
Intermediate Microsoft Excel skills with ability to create complex spreadsheets using formulas including v-lookup and pivot tables.
Attention to detail in composing keying and proofing professional business materials.
Knowledge of geography and ability to comprehend regulatory information is helpful.
Customer oriented with ability to listen to and anticipate needs of the customer.
Adaptable with ability to switch tasks based on shifting priorities.
Effective verbal communication skills are essential to successfully completing tasks.
Excellent written communication skills with ability to compose professional business communications via email letter and proposals.
Interpersonal skills with ability to work well with all levels of the organization.
Good listening skills with ability to receive information completely and understand what is being said.
Detail oriented with item by item focus meticulous attention to detail with ability to proofread for accuracy.
Ability to achieve high level of accuracy and strong commitment to ensure department standards regulatory and contractual requirements are achieved on a consistent basis.