TRIP Agent
TRIP Agent
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$ 63939 - 79913
1 Vacancy
Job Description
WHO WE ARE
What you would do in this job
1. Conduct Fare Checks for education outreach and enforcement with authority to issue warnings/citations:
- Conduct fare checks on all Metro Transit Vehicles and fare required platforms.
- Provide customers with information on fare payment products and processes.
- May issue warnings/citations for fare evasion.
2. Provide information to customers on fare payment processes and fare products:- Explain general information on transit policies practices and procedures transit fares special events attractions and other related matters.
- Assist customers with general fare questions and off-board payment systems.
- May attend job briefings for special assignments for LRT & BRT operations.
3. Assist customers in navigating the Metro Transit system:- Respond to inquiries from customers regarding transit route and schedule detour information stop locations and fares information.
- Provide directions to customers and assists them by providing the most direct or convenient route(s).
- Respond quickly to customer requests and performs other customer service assistance.
- Respond to inquiries from customers regarding transit route and schedule detour information stop locations and fares information.
4. Provide and ensure a welcoming and safe customer environment at transit locations:- Monitor conduct on Metro Transit vehicles and property (serving as eyes and ears on rolling stock and at facilities):
- Engage with passengers to educate conduct guidelines on Transit vehicles and property.
- Maintain positive proactive outreach interactions and contact with customers.
- Maintain composure accept criticism from customers deal calmly and effectively in high stress situations and provide excellent customer service in a consistent non-discriminatory manner.
- Complete reports such as: Facility Condition Reports Surveys etc. as required/ directed.
5. Provide other general customer assistance:- May distribute literature conduct surveys and communicate information.
- May assist MTPD mental health professionals and approved community groups.
- May mitigate incidental biohazards.
6. Other duties as assignedWhat education and experience are required for this job (minimum qualifications)
- High School Diploma or general education degree (GED).
- At least (2) years of full-time or equivalent part-time experience in customer service or client focused environment interacting directly with the public providing information and assistance.
What additional skills and experience would be helpful in this job (desired qualifications):- Experience proactively engaging with the public to provide assistance and resources while utilizing and riding public transit.
- Experience providing security to the public.
- Experience working and collaborating in a group of three (3) or more.
- Experience interacting and communicating with public safety officials.
- Prior experience requiring the ability maintain composure accept criticism from customers deal calmly and effectively in high stress situations.
What knowledge skills and abilities you should have within the first six months of the job:- Knowledge of: metropolitan area basic geography prominent landmarks and locations.
- Knowledge of customer relations/service principles and practices.
- Knowledge of basic business software Microsoft Office (i.e. Word Excel email etc.).
- Understand and follow verbal written and/or demonstrated instructions.
- Provide effective accurate courteous and professional customer service under stressful conditions and for diverse groups of individuals in a cordial and professional manner.
- Communicate effectively verbally and/or in writing with customers or staff.
- Requires tact courtesy and cooperation in dealings with others where the primary purpose is the exchange of information.
- Write identifying information request supplies verbally and/or in writing to file post and mail materials.
- Accurately copy data from one source to another.
- Write routine reports and correspondence.
- Ability to stand/walk for long periods of time often more than 60 minutes a variety of climate conditions.
- Solve practical problems interpret instructions complete simple addition and subtraction copy count and record information.
- Understand and follow verbal written and/or demonstrated instructions.
- Read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
- Work independently with little supervision and self-motivation.
- Maintain free from any physical emotional or mental condition that might adversely affect the job duties.
What you can expect from us:- We offer theopportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through on-site training and tuition reimbursement.
- We provide a competitive salary excellent benefits and a good work/life balance.
Additional information
Union/Grade: ATU/Wage Class 52
FLSA Status: Non-Exempt
Safety Sensitive: Yes subject to random non-DOT drug testing.
What your work environment would be: Frequently works in a variety of conditions including working around moderate/extreme noise and moderate/extreme weather conditions. Ability to work a non-standard schedule including early morning late evenings and weekends depending on organizational needs.
Physical Requirements:Work in outdoor weather conditions up to two thirds or more of the time. May be around moderate noise such as traffic. Walk talk or hear up to two thirds or more of the time. Problem solving and social interaction up to two thirds or more of the work shift. This position involves standing walking and communicating on moving vehicles such as busses and light rail trains.What steps the recruitment process involves:- We review your minimum qualifications and verify WREs for internal ATU applicants.
- We rate your education and experience.
- We conduct a structured panel interview.
Once you have successfully completed the steps above then:
If you are new to the Metropolitan Council you must pass a drug test (safety sensitive positions only) and a background check which verifies education employment and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction you do not automatically fail. The Metropolitan Council considers felony gross misdemeanor and misdemeanor convictions on a case-by-case basis based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
If you are already an employee of the Metropolitan Council you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job youre applying for is safety sensitive is a supervisory or management job is in the Finance Information Services Audit or Human Resources departments or has access to financial records files/databases cash vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.IMPORTANT: If you make a false statement or withhold information you may be barred from job consideration.
The Metropolitan Council is an Equal Opportunity Affirmative Action and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color members of the LGBTQ community individuals with disabilities women and veterans to apply.
If you have a disability that requires an accommodation during the selection process please email.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
