Experience Management Platform Specialist
Experience Management Platform Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The User Experience and Engagement unit is seeking a motivated and skilled Experience Management Platform Specialist. This pivotal role supports the universitys research assessment and engagement efforts by ensuring the effective use of survey tools across academic and administrative units. As a key member of the User Experience team this position is central to fostering a data-informed culture by supporting experience data initiatives facilitating voice of customer programs and developing analytics dashboards that deliver actionable insights to the university community.
Please note: Sponsorship is not available for this position.
Required Qualifications
- Masters degree in a relevant area (e.g. Information Technology Computer science Data Science User Experience Educational Technology or a related field) or bachelors degree plus training and experience equivalent to a masters degree.
- Demonstrated advanced proficiency with survey platforms.
- Experience with large-scale enterprise systems.
- Demonstrated proficiency in survey platform administration advanced survey design data analysis and technical troubleshooting.
- Strong communication and interpersonal skills.
- Excellent customer service skills.
- Demonstrated ability to work effectively individually and in a team environment.
Preferred Qualifications
- Experience in teaching or delivering technical training.
- Demonstrated ability to create clear and concise technical documentation.
- Certifications related to Qualtrics or other survey/experience management platforms.
- Experience in a higher education environment.
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Regular
Salary Information
70000 - 85000
Hours per week
40
Review Date
8/27/2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch centers.A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact IT Human Resources at during regular business hours at least 10 business days prior to the event.
Required Experience:
Unclear Seniority
Employment Type
Full Time
