Sales Manager - Hilton Boston Park Plaza
Sales Manager - Hilton Boston Park Plaza
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Job Description
EOE/AA/Disabled/Veterans
The Hilton Boston Park Plaza is looking for their next Sales Manager.
Our hotel located in Bostons historic Back Bay features 1060 guestrooms and over 70000 square feet of flexible recently renovated function spaceaccommodating groups from 10 to 2200. The hotel offers two elegant grand ballrooms and exceptional amenities including Lynx Fitness Club a 20000-square-foot award-winning luxury health club with Full Swing Golf Suites as well as three distinctive in-house restaurants and lounges.
Our ideal candidate has a strong understanding of hotel group sales processes with the ability to convert group leads into confirmed bookings quickly and efficiently. They bring creativity and enthusiasm to showcasing the hotel to prospective group clients and have at least one year of experience in a group sales role or closely related experience.
Shift Pattern: Monday-Friday 8:30AM 5:00PM with ability to adjust days and times to accommodate meetings and events for client engagement.
Salary: Salaried role with a quarterly sales incentive plan that is uncapped.
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing:
The sales office in a hotel is a fast-paced ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.
Specifically you would be responsible for performing the following tasks to the highest standards:
Research solicit and generate new leads for group opportunities through database research and proactive sales efforts maximizing new room revenue streams to meet and exceed lead generation goals.
Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
Develop a business strategy by analyzing historical current and future hotel and market trends implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
Customer and Account Management- Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market.
Customer and Account Management:
Actively engage with Hilton Worldwide Sales Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
Develop and execute plans to engage in outside sales calls industry tradeshows and customer events.
Develop execute and communicate a monthly quarterly and annual business plan for a designated market.
Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
Represent hotel in all interactions dealing with their customers relative to sales including creating business proposals and executing contracts.
Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
Coordinate customer specifications (including room food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Prospecting:
Research solicit and generate new leads for business opportunities through database research and proactive sales efforts maximizing new room revenue and meet and exceed lead generation goals.
Create and execute plan to shift share from your competitors.
Engage in outside sales activities to uncover needs build relationships and to win new business.
Negotiations:
Negotiate contracts and commission agreements with end-user customers and intermediaries.
Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.
#LI-ZR1
What are we looking for
To fulfill this role successfully you should demonstrate the following minimum qualifications:
- Minimum Education: Bachelors Degree preferred
- Minimum Years of Experience: Minimum of one year of Hotel experience in guest contact areas. Previous sales experience preferred.
- Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.
- Highly professional presentations and oral and written communication skills.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Manager
Employment Type
Full-Time
