Communication Specialist Technician 2 - Flagstaff
Communication Specialist Technician 2 - Flagstaff
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Communication Specialist Technician under the supervision of the Communication Center Supervisor is responsible for the coordination of air and ground transports office/clerical tasks and preliminary billing tasks. Overall communications are via phone radio verbal text and written word. The Communication Specialist/Technician will be able to think and function independently as well as project a positive image as a customer representative at all times.
Responsibilities
* Obtains patient information from a variety of sources.
* Composes clinical crews and notifies flight crews gathers patient equipment needs coordinates arrivals at the airport and/or hospital.
* Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units as well as to promote safe patient care missions.
* Notifies receiving hospital and ground transport of ETAs.
* Skilled in the current systems utilized in the communication center.
* Assists with orientation of new Communication Specialists/Technicians.
* Navigation techniques/terminology transport following and map skills.
* Acts as a lead in the room (shift supervisor) holding others accountable to job tasks acting as liason with AOC if necessary promoting good customer service
* Participate in designated Comm Spec II meetings bi-monthly with Communication Center Coordinator
* Promotes discussion around decision-making to mentor Comm Spec 1s
* Assess competency gaps within Communication Center & coordinate with Education Committee Chair and Communication Center Coordinator to address those gaps
* Perform other functions/tasks not specifically listed in the job description but required by sound administrative practices or management directives
* Respond in a timely manner to all responsibilities and duties
* Either by Mandate or On Call respond to hard to fill shifts call outs etc to maintain minimum staffing requirements on a rotation basis with other Comm Spec II
* Obtain prior authorization as needed and prepare long distance flight quotes.
* Participate in Communications Center audits/QA of Flight Vector documentation
* Become a Flight Vector Super User
* Write Communication Center posts with new updated corrected processes in order to notify the Communications Center of any changes
* Participate in reviewing/editing training materials processes and policies of the Communications Center
* Completes all company mandatory modules and required job specific training in the specified time frame.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
Qualifications
Approved Flight Dispatch Certification - Required
Heartsaver or RQI/BLS (American Heart Association) - Preferred
Dispatching experience- Preferred
At least 2 years Air Medical dispatch experience at Guardian Air Transport
Not on or in any type of Corrective Action and in good standing with GAT and NAH and the Communications Center.
Minimum Review Score of 3.5 of 5 scale
Computer skills Microsoft Office suite including Word Excel Powerpoint Outlook Teams
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers and competence in using computers and basic software programs.
Required Experience:
IC
Employment Type
Unclear
