Plant IT Helpdesk Analyst
Plant IT Helpdesk Analyst
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Job Description
Plant IT Helpdesk Analyst
Location:RM10 9QS Dagenham
Plant IT Helpdesk Analyst
Workplace: RM10 9QS DagenhamWhat to expect:
Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization e-mobility and autonomous systems mainly for the automotive aerospace and mechanical engineering sectors and consistently facilitate the development of tailored solutions in these areas. Our goal: to accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day with around 14000 employees at more than 50 sites worldwide.
We are supporting various customers worldwide in automotive engineering.
We are recruiting for a Plant IT Helpdesk Analyst for our UK customer.
Objectives
Engine Plants IT Team is responsible for:
- Providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
- The delivery of specific IT projects within the Plant (new applications new infrastructure new hardware etc)
- Supporting the IT element of new model launches
- Providing a single point of contact for the plant for all IT issues and interfacing with Central IT
- Ensuring IT Policy is adhered to across the plant
Specifically this Helpdesk Analyst vacancy covers:
Provide first level Help Desk support across the plant
- Responding to phone calls to the Helpdesk
- Administrative tasks (e.g. resetting passwords setting up accounts modifying access levels)
- Resolving software issues (remotely if possible)
- Resolving hardware issues
- Logging hardware errors in-line with our existing maintenance contracts
- Installation of application software on clients
- Carrying out start of shift checks
- Running back-up services and storing tapes
- Carrying out departmental maintenance standards actions
- Assist in creating updating and reviewing Single Point Lessons
- Testing network and telephone sockets and equipment data transfers
- Following local and corporate Change Control processes
- Moving / Installing IT hardware
- Setting up conference facilities as and when required
- Maintaining an accurate IT stores inventory
- Assisting IT Engineers on an as and when required basis
- Providing hand-over communications / reports as required
- Escalating emergency issues outside the plant when required.
What you bring along:
Skills required:
IT Helpdesk Analyst
Experience required:
1-3 years in a corporate IT department providing end user support across a wide range of environments
Education required:
Educated at least to HNC level in an IT-related subject
Education preferred:
HND or degree level in an IT-related subject preferred
Additional information:
- Three-shift : Earlies Lates and Nights in weekly rotation
- Flexibility: Willingness to work flexibly to meet the demands of the Plant
- Self-Starter: Able to operate autonomously on some tasks to deliver
- Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis
- Attention to detail. Inventory and procedural work will require a close attention to detail an ability to follow detailed sequenced instructions and procedures.
- Continuous Improvement Mindset: As the candidate identifies improvements to operational activities they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements
This is a 3-month contract
Position is confirmed inside IR35. Successful candidates need to be eligible to work in the UK.
What we offer:An interesting and varied role with an expanding international company recognised for its industry expertise company culture supporting teamwork and creativity.
Contact:
Heidi Williams Tel.:Contact:
Heidi Williams Tel.:Required Experience:
IC
Employment Type
Full-Time
