Communications Manager
Communications Manager
Posted on :
17-08-2025
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1 Vacancy
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Job Description
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
Were looking for a Communications Manager to own our internal comms heartbeat shaping strategy building smart frameworks and delivering messages that connect inspire and engage our global Coates Crew. Youll lead everything from big-picture strategy to day-to-day storytelling driving alignment and energy across the business. Youll also jump into reactive comms crisis response employer brand campaigns and select external comms making sure every message is clear on-brand and impossible to ignore.
Key responsibilities for the role
- Define and execute internal communications strategy to keep Crew informed aligned and engaged.
- Create and maintain internal communications framework.
- Partner with CBO CoS and CPO to finalise Internal Communication & Engagement Framework.
- Own strategic planning and execution of all internal comms and touchpoints.
- Develop global comms and engagement calendar (categories ownership cadence channels).
- Write comms from both company and SLT member perspectives.
- Lead content refresh to improve messaging visuals and quality including monthly Crewsletter.
- Manage stakeholder relationships and comms processes.
- Ensure brand and company strategy are embedded in all comms.
- Collaborate with Brand Marketing and Comms team on deliverables.
- Recommend and implement tools resources and processes to improve internal comms.
- Focus on enhancing connection visibility alignment and engagement globally.
- Project manage End of Year and Financial Year presentations/videos including strategy and messaging.
- Create Coates language and copy library for consistent brand voice.
- Project manage Coates History Book.
- Support marketing initiatives requiring strong writing skills.
- Assist in defining leadership profiles for SLT and thought leaders.
- Collaborate on special projects as required.
Qualifications and Experience
- 7 years of experience in communications (either internal or external)
- Proven ability to be an individual contributor and communications SME
- Demonstrated effective writing and communications skills
- Experience creating executing and managing an internal communications program
- Experiencein both the strategicand tactical elements of internal comms in order to own internal comms end-to-end includingcreating a narrative tied to company and/or brand strategy deep understanding of company strategyconcise and engaging writing and editing attention to detail ability to identify SMEs and buildeffective relationshipsperform hands on rolefor all elements of internal comms
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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