Massage Therapist

Job Title: LICENSED MASSAGE THERAPIST

Department: Spa

Reports To: Spa Manager

Rate of Pay: Commission plus gratuities (Starting commission 27%)

Shift: Part-Time Year Round Position; Variable Shifts: Daily 9am-8pm

Weekends holidays and special events are required based on business needs

Treatment Providers must report to work 30 minutes prior to first appointment.

On Call: Be sure to confirm your schedule before the start of your shift. When you are on the schedule but have no appointments you are classified as actively on call. When an appointment is booked you will be notified by the Spa. Your response time to arrive at the Spa should be one hour or less.

FLSA Status: Non-Exempt

SUMMARY

Support and promote the image service and standards of Sundance and the spa. Perform all massage and body treatments in a clean safe and relaxing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

Greet /welcome /check guests in and out warmly and with a smile exhibiting customer service excellence.

Guide the guests through their entire journey.

Fulfill any reasonable requests of the guests and management.

Ensure guest satisfaction and comfort throughout the entire spa journey.

Share the Sundance story of land preservation and environmental commitment if the occasion arises.

Support recycling program.

Be a team player promoting the spa and other Sundance properties.

Attend all educational events and meetings sponsored by the spa and Sundance.

Communicate with management and other team members regarding guest or service concerns.

Clock in and out for each shift.

Punctual and consistent attendance and performance of job duties.

Maintain proper start/stop times for treatments per protocols.

Adhere to protocols provided.

Set the ambiance for relaxation.

Perform foot soaks

Perform all massage and body treatment therapies as prescribed by the spa protocols.

Must be knowledgeable of a variety of massage modalities.

Learn and perform all spa body treatments.

Help guests on and off the tables changing the height of the table when needed.

Promote body care products to all guests.

Understand all professional body care products and their proper usage.

Be a resource to guests on body therapy and product home care recommendations.

Restock and refill products and supplies in the treatment rooms and dispensary.

Assist other team members in keeping the dispensary clean and organized.

Maintain and clean treatment rooms equipment and dishes.

Keep linen storage clean and organized.

Move and lift containers of liquid a set of heated stones that weighs between 5-10 lbs. and bags of linen.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision mission service standards and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments amenities and programming ventures.

Be flexible to meet business demands work well under pressure meet deadlines and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies procedures and standards.

Protect Sundance assets.

Be a positive ambassador of Sundance inside and outside of work

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position for example: minimize waste recycle conserve energy purchase and use sustainable products educate co-workers/guests on environmental ethic support vendors with similar environmental ethic decrease pollution levels minimize the use of toxic chemicals restore wild life habitats and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

DRESS CODE

Sundance recognizes the impact that our image has on the guests impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.

In order to best promote a positive professional image that meets Sundance guests expectations employees are required to dress in a professional conservative fashion that is appropriate for their area. Please use the following as a minimum standard:

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Employees are required to wear nametags at all times while on duty.

A spa apron is to be worn at all times.

Clothing must be unwrinkled clean and in good condition (no rips tears or frays regardless of whether accidental or fashionably placed).

Black colored top and bottom are required for uniform.

Mens shirts must be tucked in.

Appropriate skirt length is from the knee to the ankle.

A tailored fit is required of all clothing.

Tank tops halter tops tube tops and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females.

Bare midriffs are prohibited.

Proper footwear for the spa is required. Shoes must be quiet.

Dress sandals are permitted for females.

Flip flops are prohibited in all areas.

Tennis shoes are permitted as long as they are clean in black and without excessive wear.

T-shirts are allowed; they must be in good condition and have appropriate Sundance logos.

If your department allows baseball caps they must be in good condition and have appropriate Sundance logos.

If your department allows beanies they must be in good condition and Sundance branded.

Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.

Accommodations

Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Certified Graduate from an Accredited School of Massage Therapy Utah Licensing and National Certification required. Two years of spa experience as a licensed technician required.

TECHNICAL/COMPUTER SKILLS

Certified Graduate from an Accredited School of Massage Therapy.

Must be licensed by the State of Utah and Nationally Certified.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand and use hands to finger handle or feel. The employee frequently is required to walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals. The noise level in the work environment is usually quiet.

OTHER QUALIFICATIONS

Must be at least 18 years of age or older.