Account Support Analyst
Account Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviours and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
How will you make an impact in this role
The Global Merchant and Network Services (GMNS) Merchant Services team generates more revenue than any other line of business across American be at the heart of our commercial business and working with some of the UKs largest and best-known team are passionate about growing our business and delivering know that the way to meet and exceed our targets is through teamwork clear accountability and a strong collaborative place a high value on ensuring that individuals achieve their potential and strive to work on robust development plans.
This role will be supporting merchants across various industries and represents a great opportunity to gain merchant facing experience in a fun and fast-moving environment. No two days are alike for an Account Support the past ASAs have gone on to succeed and progress in a variety of roles both within GMNS and across the Blue Box.
Core responsibilities:
- Proactively support the client andacquisition managers working closely to assist with day-to-day activities including negotiation support debit balance collection and regulation and compliance tasks
- Provide regulatory guidance to client and acquisition managers to ensure that we onboard and manage clients whilst meeting our obligation to external regulators such as the FCA
- Perform complex account maintenance and hierarchy reviews for merchants
- Support the set up and implementation of newly signed merchants.
- Produce a wide range of reports highlighting accounts business performance for both internal reviews and external customer meetings
- Be the first point of contact for a range of enquiries from merchants working to resolve at first contact or identifying support team needed to ensure positive outcomes
- Coordinate information to support on a range of projects across the UK CLM & B2B team
- Build strong relationships with colleagues across a range of stakeholder teams including Global Servicing Group (GSG) SP&D Pricing Finance Compliance and Marketing.
- Support team with business insights and presentation material to aid the achievement of team objectives including content for Business Unit Reviews with Senior Leadership
- Act as single point of contact for team-wide functional topics PCI Compliance W8 renewal RBST
Minimum Qualifications
- Highly self-motivated resilient and enthusiastic quick to learn and enjoy working within a challenging environment to help others solve problems
- Experience in data analytics and systems such as SQL Cornerstone Lumi is a distinct advantage
- Knowledge of the following American Express systems is an advantage (Genesis Merchant/Salesforce MSP MCC Paypoint MIRA)
- Experience in the KYC/AML space in an advantage
- Project management skills and/or experience
- Strong written and verbal communication skills with a high attention to detail
- Recognized as a role model at building strong effective relationships with internal stakeholders across a wide range of business units
- Experience of dealing with customers using exceptional communication and relationship building skills
- Highly capable user of Excel with proven experience of data analysis to inform business decision making
- Experience in the payments industry is an advantage
Preferred Qualifications
- Qualifications/relevant work experience in the regulatory landscape
- Experience in writing Macros
- Previous experience in the B2B space
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
Required Experience:
IC
Employment Type
Full-Time
