Customer Insights Specialist

Customer Insights Specialist

Manchester or Oxford (Hybrid)

26000 - 34000

Discretionary Company Bonus Scheme

Monday Friday 9am 5.30pm (1 hour lunch) (37.5 hours per week)

Our perks

• 25 days holiday (rising to 28 after 3 years service) plus bank holidays to take time to recharge and do something you love.
• Private Medical - via vitality with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employees and children claiming money back for dental optical etc
• Pension Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• Life Assurance - 4 x annual salary - benefit funded by Oodle
• Free breakfast drinks and fruit in the office you can help yourself to cereals toast fizzy drinks and lots of fruit.
• Employee discounts discounts you can access anywhere anytime for all major shops.
• 1 day volunteer day per year an opportunity to give back to the community each year.
• Mental health care 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave enhanced company sick pay.
• Enhanced family leave we provide enhanced family leave for primary and secondary caregivers.

Oodle who are we

Our mission is to empower our customersby delivering simple experiences straightforward lending products and compassionate support from application to final payment and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road.-we finance cars but more importantlywe finance people. Since 2016 weve supported tens of thousands of customers on their car buying journey

As an employer your career is important to us. Were committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth providing opportunities for learning development and career progression.

The Role & Team

Customer Insights Specialist at Oodle Car Finance.

The Customer Insights Specialist at Oodle Car Finance plays a vital role in helping us understand our customers and the car finance landscape improving the way we communicate and ensuring we deliver great experiences.

In this role youll be designing surveys analysing data spotting trends in reviews keeping an eye on competitors and turning insight into action. Youll work closely with our Commercial team to make sure our campaigns are informed by what really matters to customers and car dealer and finance broker partners.

If youre curious analytical and passionate about creating positive change through insight wed love to hear from you.

At Oodle our customers and people are at the heart of what we do. This is a great opportunity to build your insights career in a company that values collaboration creativity and customer-first thinking.

Your impact:

• Working cross-functionally with Marketing Sales Product Customer Service and Operations to provide valuable insights and actionable recommendations
• Designing and delivering surveys for both customers and partners (e.g. new customer NPS 6-monthly NPS and annual partner survey)
• Writing and using discussion guides to interview introducers and creating insightful summaries
• Analysing qualitative and quantitative data sources and turning them into holistic clear insights and recommendations for Committees Senior Leaders and teams
• Keeping a pulse on industry news and market trends through reports industry news horizon scanning and relevant publications
• Creating data-driven industry and customer insights for Board-level reporting
• Conducting competitor analysis to support decision-making across the business
• Supporting with interviews with partners and pulling together insightful summaries
• Carrying out ad hoc research to support strategic initiatives - such as introducer summaries before ExCo visits
• Monitor and report on brand perception through channels such as Google Reviews Trustpilot and other customer feedback platforms identifying trends and opportunities to improve customer sentiment
• Supporting the Marketing teams with campaign insight communication testing and customer research

Who you are:

• Experience in research insights fields (either agency-side in-house or from a related field)
• Confident designing surveys and know what makes a good question. Experience with survey platforms preferred
• Commercially focused with a track record of linking insight to marketing investment and business impact
• Extremely high attention to detail
• A curious mind and enjoy turning data into meaningful stories
• Ability to identify key insights within large amounts of information
• Able to critically evaluate data and information to consider and assess its accuracy
• A sincere interest in the motor or finance industries
• Comfortable presenting findings to stakeholders at all levels
• Organised and able to juggle multiple tasks or projects at once
• You have a strong ability to translate quantitative and qualitative data into strategic and practical business guidance
• Proven stakeholder management with excellent verbal and written communication skills
• Proficient with Microsoft Office (Word Excel PowerPoint).
• Experience with tools like SurveyMonkey Toluna Ballpark Google Analytics Typeform and Trustpilot tools is a plus

Were a friendly team who are looking for someone whos proactive detail-focused and keen to make a real impact through insight.

Hiring Process

• Initial screening (30 mins)
• Capability and values interview (1 hour)
• Final round interview (45mins)

Our Values

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodlers mind when making business decisions.

• Embrace being human empathy and diversity make us stronger.
• Strive for awesome its awesome when we do better every day.
• Everyones a builder were in this together and we win as a team.
• Bravely honest were honest with ourselves and everyone else.
• Think customer theyre at the heart of everything we do.

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram.

Oodle is proud to be an inclusive workplace and we recognise diversity of experience thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our Oodlers who strive to make positive impacts to our cultures.

Wed love if you could submit your application online but if you need an alternative method or need reasonable adjustments to take part in the interview process please email

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