Call Center Specialist - Dental
Call Center Specialist - Dental
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Salary Not Disclosed
1 Vacancy
Job Description
Make an impact in your community through a career in health care!
Community Health Connections (CHC) founded on February 25 2002 isamainstay for compassionate care regardless of income or insurance status. We have over 20 years of experience asa Federally Qualified Health Center (FQHC) serving everyone who comes through our doors; including low income underinsured uninsured publicly housed and homeless populations in 35 cities and towns in North Central Massachusetts.
Under the general supervision of the Dental Office Manager the Call Center Specialist manages incoming telephone communications to CHC Family Health Center call center. The responsibilities of the Call Center Specialist include booking appointments entering patient registration information directing incoming telephone calls recording accurate messages and cross covering other departments as needed at CHC locations.
Essential Duties and Major Responsibilities:
- Receives and directs incoming calls to appropriate CHC personnel.
- Screens patient calls takes accurate messages and returns calls as appropriate (to patients providers and other organizations/agencies)
- Schedules acute (same day) appointments in collaboration with the department Office Manager and Supervisor.
- Schedules patient appointments according to established protocol
- Collects and enters patient registration and demographic data into appropriate computer system.
- Provides translation services for non-English speaking callers.
- Directs incoming faxes.
- Provides coverage to Front Desk Check-In/Check-Out as needed.
Minimum Qualifications:
- High School Diploma or GED required associate degree in secretarial science or equivalent preferred.
- Bilingual in English/Portuguese a plus.
- 1-year similar work experience or in a medical office environment preferred
- Computer skills for accurate data entry
- Knowledge of basic medical terminology
- Demonstrated interpersonal relationship skills.
- Demonstrated Proficiency in reading writing and speaking in English.
- Demonstrated ability to work in a fast paced high telephone call volume office environment.
- Communicates effectively in a clear concise accurate manner.
- Committed to customer service excellence.
We offer competitive pay and excellent benefits including bonuses paid time off (vacation sick personal and 10 holidays) health dental life vision 401K and more!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
