Assistant Service Manager at The Grace

• Work with the Service Manager to build a strong and cohesive service team that is motivated to perform including assisting training and coaching team members.
• Demonstrate a passion for service excellence that inspires team members to provide service and high-quality work that distinguishes JBG SMITH from the competition.
• Respond to resident work order requests to quickly diagnose and correct any air conditioning heating appliance carpentry electrical and plumbing issues.
• Assist with move-out inspections and the unit make-ready process.
• Perform repairs and preventative maintenance on building systems.
• Inspect the community daily to identify any items that need maintenance or repairs.
• Partner with the Service Manager to purchase necessary maintenance supplies and oversee vendors performing maintenance services at the community.
• Work a flexible schedule and share on-call duty which requires responding to emergencies in 30 minutes or less.

• High-school diploma or equivalent and 2 4 years of maintenance experience in apartments hotels or similar environment.
• Prior leadership and supervisory experience.
• CFC certification and plumbing and electrical training/proficiency.
• Completion of an approved course on boiler and chiller maintenance for communities with a central plant and for communities with individual HVAC completion of an approved course appropriate to that type of equipment.
• Valid drivers license and dependable transportation including on-call hours.
• Ability to routinely lift up to 50 pounds (supplies appliance etc.).
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
  • CARING Demonstrated passion for caring about customers and co-workers alike.
  • PROFESSIONALISM Professional presentation and superior written and verbal communication skills.
  • EMPOWERMENT Proactive approach with a proven capability to take ownership of customer concerns.
  • LEADERSHIP Dependability as a team member who inspires others to achieve excellence.
  • INCLUSION Commitment to inclusion and treating everyone with kindness dignity and respect.

HOW WE SUPPORT YOU

JBG SMITH offers a bonus program renewal incentives and a competitive benefits package; including up to $5200 annual reimbursement for professional development opportunities.

For a complete benefits overview please visit the benefits section of our careers addition to providing employees with a great place to work we offer a 20%-40% housing discount at select JBG SMITH communities.

Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position candidates work experience candidates work location education/training key skills internal peer equity external market data as well as market and business considerations when making compensation decisions.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age status as a protected veteran disability sexual orientation genetic information or any other protected class in accordance with applicable law.