WIC Clerk
WIC Clerk
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Job Description
Job Details
Description
Erie Family Health Centers is proud to announce the opening of a new health center within theSankofa Village Wellness Center a cornerstone of the largerSankofa Wellness Villagedevelopment at the corner ofMadison and Kildare in West Garfield Park (opening in early 2026). This innovative wellness village represents a transformative community investment bringing together healthcare housing and community services under one vision. The Wellness Center itself will be a state-of-the-art facility providing comprehensive affordable healthcare services including medical dental and behavioral health to patients of all ages from newborns to seniors.
As part of Eries commitment to health equity this center will serve all community members regardless of insurance status immigration status or ability to pay. Join our mission-driven team in delivering high-quality patient-centered care in a supportive and innovative environment dedicated to improving community wellness.
Erie Family Health Centers a nationally recognized top workplace with 13 sites in Chicago and suburbs is looking for a valuable addition to our Case Management! WIC Clerks perform various clerical duties supporting the WIC Program including coordinating with other departments such as Case Management Pediatrics Gynecology and Patient Benefits to identify potential patients. WIC Clerks ensures the program meets quality standards implements positive customer service and maintains confidential information such as income eligibility.
At Erie we are proud to provide competitive salaries high-quality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 15 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.
Main Duties & Responsibilities
- Screen and enroll eligible WIC clients in iWIC MIS database system according to agency policies and procedures and federal state and city requirements.
- Determine eligibility assist the patient to accurately complete WIC forms and ensure up-to-date documentation of all client information per policies.
- Explain program benefits/services eligibility requirements and participants rights and responsibilities.
- Maintain organize and file WIC paperwork.
- Provide excellent telephone service refers all in-coming calls to appropriate person call to reschedule clients and remind them of their appointments daily (either by phone or through Care Messaging).
- Responds in collaboration with WIC Nutritionist Team Leader and Coordinator on the day-to-day activities.
- In customer relations can maintain a positive work atmosphere by communicating in a manner that promotes understanding and cooperation with clients co-workers and supervisors.
- Participates in assigned health fairs community events and interagency program meetings promoting WIC program.
- Assists in the preparation of bulletin boards with nutrition and/or breastfeeding messages according to agency approved Nutrition plan.
- May be required to conduct WIC activities at satellite locations.
Qualifications
Education
- H.S. Diploma or equivalent required.
Experience
- Two years experience with data entry preferred.
- Customer service experience preferred.
Skills and Knowledge
- Bilingual fluency (English/Spanish) required (May be required to assist or work with non-English/Spanish only speaking patients and/or guests).
- Cultural competency to work in a low income minority environment.
- Have customer service experience.
- Computer skills and time management skills required.
- Ability to build and maintain confidentiality and trust of clients.
- Ability to establish and maintain effective working relationships with co-workers clients and community partners.
- Ability to work independently with a high level of self-motivation.
- Record keeping methods practices and procedures.
- Current CPR certification required.
- Illinois drivers license and automobile insurance required.
- Local travel (when necessary).
The Erie Advantage Pledge
WORKING TOGETHER FOR WHAT MATTERS MOST
Erie makes a pledge that all current and future employees can feel confident that:
- Our mission vision and values unite us.
- Our voices matter.
- We do things well.
- Our inclusive culture promotes balance and belonging.
- We find our career sweet spot at Erie.
Employment Type
Unclear
