Product Ops Associate

What makes Gartner a GREAT fit for you

When you join Gartner youll be part of a fast-growing team that helps the world become smarter and more connected. Were the leader in our industry achieving double-digit growth by helping clients make the right decisions with business and technology insights they cant find anywhere else. Our associates enjoy a collaborative work environment exceptional training and career development as well as unlimited growth potential. If you like working with a generous supportive high-performing team Gartner is where you want to be.

About this role:

This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for Gartner Peer Insights (GPI). GPIs mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings. We are looking for a Product operations Associate who will work on Customer Experience by making sure that customer interactions are managed in a timely manner according to the guidelines and policies. You also could work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen and enjoy working in a fast-paced lean startup team at an established brand this is the role for you. A successful Product Operations Associate will gain a deep understanding of business operations technology research and product management.

What youll do:

• Communicate with external and internal stakeholders through various channels (SugarCRM email Hotjar etc.) maintaining a positive empathetic and professional attitude at all times

• Successfully manage content for Gartner Peer Insights a ratings and reviews platform for IT software

• Assist users with product issues and help to maintain a high user experience level

• Handle crisp and timely communications - both written and verbal

• Work towards streamlining processes and building best practices around reducing TAT and maintaining/enhancing quality

• Engage with different GPI teams/stakeholders through targeted crisp and timely communication

• Build comprehensive understanding of processes to ensure end-to-end delivery on product platforms.

What youll need:

• Bachelors degree with 6 months to 2 years in Digital Products space followed by experience in Tech/IT industry preferably in product operations/operations field

• Excellent command over written and verbal communication. Proficient in business communication

• Ability to handle difficult stakeholders - exhibit courtesy empathy and apply understanding to all interactions

• Excellent attention to detail including ability to identify dig into and remedy errors

• Knowledge of SugarCRM or any other CRM tool (such as Salesforce) is a plus

• Microsoft Office expertise Advanced Excel PowerPoint

• Passion for continuous metrics-based process and operational improvement

• Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside comfort zone

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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