Customer Direct Representative - Americas (English/Spanish)
Customer Direct Representative - Americas (English/Spanish)
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1 Vacancy
Job Description
DigiKey is one of the fastest growing distributors of electronic components in the addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers employees have access to a highly competitive benefits package. To learn more visit our benefits and perks page.
Position Overview:
The Customer Direct Representative - Americas is responsible for providing world-class customer experiences. The positions focus is on educating and championing DigiKeys digital initiatives to proactively meet customer needs and optimize operations to enable customer team and company success.This role is based in Thief River Falls Minnesota. It will require a minimum of two days per week in the office and availability for projects in the office as needed.
Responsibilities:
Hours: Monday - Friday Weekly Rotation 7:30am to 4:00pm and 9:30am to 6:00pm
Provide best in class customer experiences
Build key partnerships with cross functional departments to ensure understanding of businesses strategy
Champion digital adoption initiatives to streamline processes and enhance operational efficiencies.
Provide vital support services to enhance key operational and strategic functions within the organization
Contribute to business objectives through individual contributions usually with guidance from leaders or highly skilled peers
Collaborate with colleagues to support their activities contributing to team success and organizational goals
Bilingual - Fluency in both written and spoken Spanish
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time
Knowledge Skills and Experience:
High school diploma or equivalent
Ability to hold self-accountable to delivering business results
Ability to work independently and manage multiple projects
Experience in Office 365 Suite
Ability to train into DigiKey internal software: WinDECsPROD
Familiarity with tools: eGain SharePoint Cisco Finesse and Webex Foxit/Adobe Acrobat Compliance Quest Content Navigator FileNet
Professionalism and ability to communicate at all levels within the organization
Preferred Qualifications
Strong knowledge of DigiKey brand and its principles
Physical Requirements:
Generally spend the workday sitting at a workstation and operating computer devices such as but not limited to keyboard mouse and screen
Generally spend the workday performing repetitive motions that involve or affect the hands head and other parts of your body
Compensation:
The starting base pay rate for this position is:
$18.00This position may also be eligible for shift skill and/or team lead pay differentials that will be in addition to the starting pay rate.
Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship now or in the future. The employer does not offer immigration sponsorship for this opportunity.
DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority female veteran and disabled and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process please contact Human Resources at 1- or .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
