1001-359 Operations Support - West - B Grade - August 2025

Job title: 1001-359 Operations Support - West Grade: B Vacancy type: Permanent Hours: 35 Salary: 27940 (pay award pending effective 01 April 2025) Location: Lochgilphead Closing date: Midnight 31st August 2025 Internal interviews: 8th September 2025 External Interviews: 22nd September 2025

Job Purpose Summary

Roles at this grade will typically work as part of a team to provide administrative or procedural support through working on a broad range of routine activities within well established procedures and under regular supervision or clear range of tasks can be varied and will therefore require some understanding of office routines. As a consequence some planning and organising of own workload is required to ensure that workflow is maintained. The nature of planning and organising in roles at this grade is essentially around timing and sequencing of assigned tasks i.e. working out the most effective way in which to carry out particular tasks or make sure the deadline is met.

Areas of Responsibilities

1. Receive and respond to enquiries from / to customers to provide a timely courteous and effective service to others.
2. Prepare documentation / information following standard formal / templates or running and reading reports.
3. Make routine arrangements and bookings such as meetings and hospitality in accordance with clear instructions involving the preparation and organisation of straightforward information along with note / action taking as and when required.
4. Responsible for the day-to-day operation of systems and equipment necessary for the successful completion of all assigned tasks.
5. Some planning and organisation of workload is required to ensure delegated tasks is maintained; however the nature of planning is essentially about timing and sequencing of the assigned tasks along with flexibility.
6. Use discretion to identify and resolve issues referring to the line manager for assistance as necessary.
7. Assist with the management of the pool vehicles based locally ensure monthly vehicles inspections and any repairs servicing/MOT works to be carried out.

Specific Role Requirements

1. Demonstrate the competencies required to undertake the main areas of responsibilities associated with this role gained through working in a similar role OR a qualification equivalent to standard grades in English and Mathematics and some experience of working in a similar role.
2. Demonstrate accuracy with both numeracy and literacy skills.
3. Written and verbal communication skills.
4. Working knowledge of relevant systems equipment processes and procedures including standard software packages with limited use of non-standard software.
5. Effective planning organising and prioritising and familiarity with own priorities and those of colleagues.
6. Understanding of policies and procedures relevant to this role.
7. Understanding of health and safety policies and procedures relevant to this role and the quality outputs and standards required.
8. Demonstrate customer service / interpersonal / team working skills.
9. Any other reasonable task assigned.
10. Confirmation of Diving Licence.

Person Specification(To complete for any specific requirements for recruitment purposes).

Essential Skills

• Drivers Licence
• Excellent organisational skills and the ability to manage busy workload
• A proven ability to work well in a small team
• Competent with the use of MS365 particularly Excel and MS Teams

Desirable Skills

• Experience of dealing with financial transactions

Prerequisites Required

• Candidates must be eligible to live and work in the UK and resident in Scotland for the duration of the job contract
• To undertake a Disclosure Scotland application.
• Although Gaelic language is not a prerequisite it is a desirable skill in support of our commitment to our Gaelic Language Plan

Working for NatureScot what we offer you

• NatureScot offers some great benefits to reward and support you whilst you are working for us. Our benefits package includes thecivil service pension scheme a generous holiday leave allowance plus flexi time and employee discount scheme. Visit the NatureScotwebsite for further detailsincluding below:
• An environment with flexible working options
• A Civil Service Pension with an employer contribution of 28.97% (7.35% employee contributions) days of annual leave including 5 fixed public holidays on St Andrews Day Christmas Day Boxing Day New Years Day and 2nd January
• Equivalent of 2 days paid volunteering leave
• A focus on wellbeing with access to an employee assistance programme
• Job satisfaction from contributing proactively to the twinned nature and climate crisis
• Death in service benefits
• Cycle to work and electric vehicle salary sacrifice schemes
• Access to an employee discounts scheme
• Learning and development tailored to your role
• A culture encouraging inclusion and diversity.

Application Process

Application is by CV and Supporting Statement. Please ensure you have attached these documents when submitting your application.

Before applying for this post;

• Internal applicants should read the Self Service Guide (eRDMS A3155575)
• External applicants should read the Online Job Application Guide

If you have previously applied for a vacancy with NatureScot you must remove the supporting statement from your profile before uploading a new version.

NatureScots Net Zero commitment

Whether working at home or in an office or travelling to meetings and site visits as a NatureScot you will contribute to our Net Zero plan for example through positive carbon travel choices.

For information regarding the post please contact:

Anna Headrige Team Administrator - West.

Nature is vital to all of us so it is vital that we are an organisation for all of Scotland. The more diverse NatureScot is the better we will be in connecting everyone with nature. We particularly encourage applications from people from Minority Ethnic (ME) backgrounds and people with a disability.