Nursing Assistant Coordinator
Nursing Assistant Coordinator
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Job Description
INTRODUCTION
Company Overview:
This position is available with Upstate HomeCare a BioMatrix company.
BioMatrix is a nationwide independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey staying focused on optimal clinical outcomes.
At BioMatrix the heart of our Inclusion Diversity Equity & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyones contributions are acknowledged and celebrated. Our goal is to draw in develop engage and retain talented high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients employees and partners.
Schedule:
Monday Through Friday From 8:30am Eastern Standard Time To 5pm Eastern Standard Time
Work schedule is subject to change based on business needs.
Location:
Upon successful completion of on-site training it is anticipated that an incumbent in this role will work in a hybrid capacity in the Syracuse NY-area with occasional travel required. Work location is subject to change based on business needs.
Job Description:
The Nursing Assistant Coordinator will provide various supportive services within the Nursing Department. This position involves maintaining accurate and timely deposits confirming delivery tickets with month end goals maintaining office supply inventory for nursing and assembling set up packets. Performing support and assistance as requested.
QUALIFICATION REQUIREMENTS
- High school diploma or GED required
- Minimum of two (2) years of professional clerical/receptionist experience required
- Excellent time management communication interpersonal communication organizational and analytical skills
- Skills with prioritization and multi-tasking
- Proficiency with problem resolution
- Self-motivated and self-disciplined
- Computer aptitude
- Mathematical aptitude
QUALIFICATIONS PREFERRED
- Associates degree preferred
- Prior service industry or healthcare industry experience preferred
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Providing excellent duties by:
- Answering calls within three rings and properly introducing self in a pleasant clear voice
- Returning phone messages or other communications promptly avoiding personal calls (or minimizes) to allow customer access to
- business lines
- Taking messages following special requests as given
- Provides efficient and productive company support by:
- Understanding task requirements
- Completing duties thoroughly professionally and efficiently
- Maintaining correspondences/requests in confidence
- Enter update and maintain all nursing schedules
- Manage nursing visits to include care plans and appropriate visit forms
- Keeping appropriate files (electronic/paper) as requested
- Maintaining office supply inventory for Infusion office and nursing needs
- Track manage and fax all Clinical Plans of Treatment
- Manage billing out of AlayaCare and into CPR for all nursing service visits
- Track completion of all nursing forms
- Setting up patients in AlayaCare documentation system
- Coordinating receipt of completed admission information with appropriate clinical/delivery staff; scan documents to CPR
- Maintaining a level of proficiency in CPR computer program for sufficient support to all departments as needed
- Special projects support requested by various departments
- Other projects/tasks as assigned by Nurse Manager and/or Supervising Pharmacist
- Assisting with maintaining Clinical Patient Census List for all branches/locations
- Responsible for tracking and submitting to billing nursing delivery tickets for infusion
- services
- Improve departmental productivity and efficiency by:
- Complying with requests memos and/or policy changes
- Volunteering or initiating assistance in other activities (not listed in JD) when it is beneficial to the company
- Participating in proactive team efforts to achieve departmental and company goals
- Communicating clearly and effectively verbally and in writing
- Demonstrating ability to efficiently manage multiple tasks
- Exhibits exceptional work ethics by:
- Not being wasteful or abusing branch/region resources (vehicles buildings equipment supplies phones utilities time at work and time absent from work etc.)
- Presenting fair and honest reports of expenses (travel gas on call etc.)
- Following through timely with commitments
- Presenting ideas and solutions to customers and/or operating problems
- Allowing others to speak without interruption
- Asking clarifying questions and showing consideration of others comments
- Using proper grammar a respectful tone and language free of prejudice harassment profanity or ill will connotations
- Returning phone messages promptly responding calmly to angry or upset callers
- Attempting to resolve conflict without 3rd party intervention refraining and discouraging gossip and portraying the company in a positive light to customers and co-workers
- Follows departmental/ company policies by:
- Adhering to policy and procedure set up company wide and interdepartmentally
- Maintaining and respecting the confidentiality of patient information in accordance with corporate policy and procedure
KNOWLEDEGE SKILLS AND ABILITIES REQUIREMENTS
Communication Skills
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Computer Skills
- Become and remain proficient is all programs necessary for execution.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- This position requires constant sitting with occasional walking standing kneeling or stooping.
- This position requires the use of hands to finger handle or feel objects and the ability to reach with hands and arms.
- This position requires constant talking and hearing.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- This position must occasionally lift and/or move up to 20 pounds
- Required to move/lift physical hardware.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process please contact the BioMatrix People & Culture team ator 954.385.7322 x 1425.
While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
OTHER
- Will participate in legal and ethical compliance training each year.
- Will consistently behave in compliance with the BioMatrix LLCs legal and ethical policies and procedures.
- Will abide by the policies of BioMatrix LLC as set forth in the Compliance Manual.
- Will not participate in any conduct considered to be unethical or illegal.
EXPECTATION FOR ALL EMPLOYEES
Supports the organizations mission vision and values by exhibiting the following behaviors: integrity dedication compassion enrichment and enthusiasm places patients first is all-in with stacked-hands and is focused on relentless consistency wins.
GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified.
The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate.
Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organizations services (may include: visitors patients employees or others).
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
IC
Employment Type
Full-Time
