Shop shift hours are Monday through Friday 5:30am 8pm and Saturday/Sunday 6:30pm to 7pm.
Supervisors must be available to work during ALL of these hours.
Qualifications:
- 2 years of experience in food service or retail management (coffee industry preferred)
- Flexibility to work mornings weekends and holidays as needed
- Proven ability to lead a team and manage operations effectively
- Excellent communication and organizational skills
- Strong problem-solving and decision-making abilities
- ServSafe certification (or willingness to obtain)
- Knowledge of how to conduct inventory and control waste
- Ability to analyze profit and loss statements
General Job Description:
Oversee operations of assigned PJs location
Master the tasks required of baristas bakers and shift leads
Work regularly behind the counter (minimum eight hours per week) and be available to cover any open shift
Complete tasks designed by the Manager of Store Operations
Abide by and enforce company policies and procedures
Key Responsibilities:
Lead train and motivate team to deliver outstanding service and uphold brand standards
Manage daily operations including staffing inventory scheduling and cash handling
Drive sales through social media community engagement promotions and operational efficiency
Ensure compliance with health safety and sanitation guidelines
Foster a positive and inclusive team environment
Handle customer feedback and resolve issues with professionalism
Budgeting and monitoring inventory labor and restaurant costs to improve overall profitability
Customer Service;
Present a positive image of PJs to baristas other management and customers
Ensure that the store maintains excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
Communicate the standard of excellent service to the store staff
Manage customer interactions with PJs in a positive knowledgeable and profitable manner befitting PJs philosophy of service
Respond to customer needs courteously and expeditiously
Goals and Planning:
Work to increase store sales and minimize waste.
Control both costs of goods and operational expenses to increase net income
Develop store goals and create action plans
Build and implement store budget
Communicate goals to staff
Assist with store marketing and develop marketing goals and outreach
Personnel:
Assess staffing needs of the store based on sales and operational needs
Interview for store positions and hire quality people who can achieve the goals of their position offering customers the products service and atmosphere expected from PJs
Terminate employees as specified by store policies
Maintain all employee records with accuracy documenting all aspects of employee performance
Create and publish store schedule weekly
Ensure all shifts are covered including when baristas call in or are unavailable
Supervisory Responsibilities:
Attend scheduled management meetings and management training sessions
Ensure that each staff member understands and fulfills the description and expectations of their position
Conduct Initial Staff Training and maintain knowledge skills abilities and expectations of each barista throughout employment
Work to expand staff and customer coffee knowledge
Solicit ideas and input from the store staff to respond to their needs creating a positive work environment which benefits the company at large
Ensure that employees follow all store policies and procedures and safety rules
Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary
Counsel employees regarding job performance
Dismiss employees when standards policies and procedures are not met
Operational Responsibilities:
Monitor and guarantee quality of coffee beverages pastries and food served in the store
Ensure that counter products are accurately and promptly prepared and served
Maintain appropriate inventory level of products supplies coffee and tea. Order as scheduled or when necessary to create a quality offering for customers while controlling costs
Ensure the store and equipment are properly maintained (repaired cleaned orderly etc.)
Respond to emergencies in the store operational or staffing at any time of operation
Maintain safe combinations store keys and safe access and control all employee access
Assist management in determining menu items
Voice major store needs to the Manager of Store Operations
Prepare daily bank deposits and weekly deposit forms
To the greatest extent possible resolve problems in all areas (personnel staffing structural technical) so that when presented to the Manager of Store Operations a solution or possible solution is included in the presentation
What We Offer:
$17.00/hour plus bonuses for sales increases
Employee discounts on all PJs Coffee products
A collaborative upbeat work environment
Supervisor
