Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being fostering self-sufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information please visit today!
Summary Statement
The incumbent serves as the primary telephone operator for DPC answering all incoming calls and directing them to the appropriate staff or department. This position also greets and assists visitors ensuring they are routed accordingly. Additionally the operator prepares the daily on-call report and distributes it via email to the designated recipients.
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive employees can complete job duties of a similar kind not specifically listed here.
- Delivers excellent customer service in-person electronically or by written communication.
- Greets and directs visitors and answers calls which may include serving as part of a call center team or on a front desk operation.
- Processes data by using automated information systems and computer software to enter update modify delete retrieve and report on data.
- Sorts codes scans uploads logs and indexes data/information.
- Files tracks and retrieves physical electronic and digital files documents data or other information.
- Creates and maintains new files and filing systems ensures data integrity and handles the purging and disposal of records as required.
- Schedules or coordinates meetings hearings and appointments and may assist with making travel arrangements.
- Collects and compiles data to prepare reports and maintains accurate records such as call records incident logs and daily or weekly census sheets and rosters.
- Performs other related duties as required.
Job Requirements
JOB REQUIREMENTS for Office Associate
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Coursework training and/or work experience in performing office support work such as drafting routine correspondence reports or logs operating office equipment handling incoming and outgoing mail postal and shipping services answering phones directing calls and taking messages or maintaining files and supplies.
- Coursework training and/or work experience in data collection such as collecting compiling and maintaining data from multiple sources such as files records databases customers staff or others.
- Coursework training and/or work experience in record keeping such as maintaining filing tracking and retrieving physical electronic and digital documents reports or other information.
Conditions of Hire
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment in accordance with Title 29 Chapter 59 and Title 19 Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Criminal background check:A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Pre-employment Drug Testing: Upon a conditional offer you must undergo pre-employment drug testing as part of the hiring process.
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.
DHSS does not provide employment-based sponsorship.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
IC
IntroductionMake a Difference with DHSSOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being fostering self-sufficiency and protecting vulnerable populations. We prioritize personal and family inde...
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being fostering self-sufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information please visit today!
Summary Statement
The incumbent serves as the primary telephone operator for DPC answering all incoming calls and directing them to the appropriate staff or department. This position also greets and assists visitors ensuring they are routed accordingly. Additionally the operator prepares the daily on-call report and distributes it via email to the designated recipients.
Essential Functions
Essential functions are fundamental core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive employees can complete job duties of a similar kind not specifically listed here.
- Delivers excellent customer service in-person electronically or by written communication.
- Greets and directs visitors and answers calls which may include serving as part of a call center team or on a front desk operation.
- Processes data by using automated information systems and computer software to enter update modify delete retrieve and report on data.
- Sorts codes scans uploads logs and indexes data/information.
- Files tracks and retrieves physical electronic and digital files documents data or other information.
- Creates and maintains new files and filing systems ensures data integrity and handles the purging and disposal of records as required.
- Schedules or coordinates meetings hearings and appointments and may assist with making travel arrangements.
- Collects and compiles data to prepare reports and maintains accurate records such as call records incident logs and daily or weekly census sheets and rosters.
- Performs other related duties as required.
Job Requirements
JOB REQUIREMENTS for Office Associate
Applicants must have education training and/or experience demonstrating competence in each of the following areas:
- Coursework training and/or work experience in performing office support work such as drafting routine correspondence reports or logs operating office equipment handling incoming and outgoing mail postal and shipping services answering phones directing calls and taking messages or maintaining files and supplies.
- Coursework training and/or work experience in data collection such as collecting compiling and maintaining data from multiple sources such as files records databases customers staff or others.
- Coursework training and/or work experience in record keeping such as maintaining filing tracking and retrieving physical electronic and digital documents reports or other information.
Conditions of Hire
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicableterms and conditions of employment in accordance with Title 29 Chapter 59 and Title 19 Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Criminal background check:A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Pre-employment Drug Testing: Upon a conditional offer you must undergo pre-employment drug testing as part of the hiring process.
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to ourJob Seeker Resources.
DHSS does not provide employment-based sponsorship.
All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
Benefits
To learn more about the comprehensive benefit package please visit our website at Process
The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.
Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab .
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.
Required Experience:
IC
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