Night Auditor (Part Time)
Night Auditor (Part Time)
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$ 28 - 30
1 Vacancy
Job Description
What will I be doing
As Night Auditor you will serve on the Front Office team to provide services for our guests contribute to an overall exceptional experience from check-in through check-out and be responsible for the auditing posting and balancing of daily financial transactions to support the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Audit post and balance daily cashiers work for outlets including but not limited to outlets in Rooms and Food and Beverage
- Ensure credit card system reconciles to daily transaction lists
- Schedule assign daily work inform and train team members
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required
- Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and or other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses when required and assist with the Night Teams training and development efforts
- Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
- Work with hotel security and comply with fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Work independently and along side of the security officer(s) to ensure the safety & security of the guests team members and the hotel
- Assist other departments as needed and perform other duties as assigned
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Compensation
The pay range for this position is between $28 - $30 per hour and is based on applicable experience and location.
Employment Type
Part-Time
