UX Research Manager
UX Research Manager
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
What youll do:
SAP Concur the worlds leading provider of integrated travel expense and invoice management solutions is seeking a UX Research Manager to lead and grow a team of talented researchers. This role focuses on empowering your team advancing research practices and ensuring user perspectives inform strategic product decisions.
Youll balance people leadership with strategic impact championing user-centered design and evidence-based decision-making across the organization. You will collaborate with cross-functional leaders to ensure research drives meaningful outcomes and informs key product strategies.
Responsibilities:
- Lead mentor and grow a team of UX researchers supporting career development and professional growth.
- Define and evolve the research vision priorities and roadmaps to align with product and business objectives.
- Partner with cross-functional leadership in product design analytics and engineering to integrate user insights into decisions at all levels.
- Ensure high-quality impactful research deliverables through coaching reviews and operational excellence.
- Advocate for inclusive and accessible design by representing diverse user needs across platforms (iOS Android web).
- Communicate research insights clearly and persuasively to stakeholders including executives to drive alignment and action.
- Build scalable research operations tools and processes that enable both the research team and product teams to succeed.
- Promote a culture of evidence-based decision-making and empower teams to leverage research effectively.
- Represent the research team in organizational planning resourcing and strategic discussions.
What you bring:
- Bachelors degree or equivalent practical experience; Masters or PhD preferred.
- 10 years of experience in UX research HCI or a related field including prior experience managing or leading researchers.
- Proven track record of building scaling or managing UX research teams.
- Expertise in a broad range of research methods with the ability to guide teams in method selection and execution.
- Experience working in enterprise software SaaS or other complex systems environments.
- Strong leadership communication and stakeholder management skills.
- Demonstrated success influencing product strategy and outcomes through research.
- Passion for inclusive human-centered design and building team cultures that value diversity and collaboration.
Meet the Team:
At SAP Concur our UX Research team shapes intuitive impactful experiences for millions of users worldwide. We collaborate with product design engineering and analytics partners to ensure user insights guide every stage of development. Our team values curiosity empathy and a passion for solving complex user problems fostering a supportive inclusive environment where every member can grow and contribute meaningfully
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: .
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 140400 - 322500 (CAD) CAD. The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: .
Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.
Requisition ID: 417406 Work Area: Software-User Experience Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Required Experience:
Manager
Employment Type
Full-Time
