IVR Chatbot Developer
IVR Chatbot Developer
Posted on :
14-08-2025
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1 Vacancy
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Job Description
Hello There
My name is Himanshu Sharma and I serve as the Recruitment Lead at Kanak-IT INC. I am reaching out to share an excellent career opportunity for the role of IVR Chatbot Developer with our esteemed client. If you are interested then please share your updated resume at .
Job Description
Position : IVR Chatbot Developer
Location : Newark NJ Hybrid
Duration : Long term contract
Required
- Required Years of Experience: At least 6 years of relevant experience
- In this cutting-edge role the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently beyond simple menu selections).
- Key skills/experiences include: Self-Service API Conversational Bot
- Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands on experience on development on Voice and Non-Voice (SMS Email Chat Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
- Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
- Thorough understanding of Genesys Framework Integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution area (Inbound Outbound Multi-channel Desktop Integration Recording Reporting etc.)
Employment Type
Full-time
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