Front Office Manager
Front Office Manager
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Job Description
As Front Office Manager youll be responsible for:
Leading motivating and developing the reception team.
Ensuring seamless day-to-day front office operations.
Delivering outstanding guest experiences from check-in to check-out.
Managing rotas training and performance reviews.
Handling guest feedback promptly and professionally.
Working closely with other departments to maximise service and revenue opportunities.
Qualifications :
About You:
Proven experience in a front office leadership role ideally in a busy hotel.
Strong people management skills with a coaching approach.
Excellent communication and organisational abilities.
Ability to work under pressure while maintaining a positive attitude.
Knowledge of Opera Cloud preferred.
Additional Information :
Join a welcoming and driven team at Novotel Coventry just minutes from the M6. Whether its serving conference guests or leisure travellers we pride ourselves on creating memorable experiences and great food plays a huge part in that.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
