Clinical Support Technician

Position Summary
The NC TraCS Institute is seeking a Clinical Support Technician ( CST ). This position will work within the Clinical and Translational Research Center ( CTRC ) which is the largest entity on campus supporting clinical trials across the School of Medicine/ UNC Health. The CTRC provides outpatient clinical services to support a wide variety of research studies involving human subjects with an array of investigators representing the Schools of Medicine Dentistry Pharmacy Public Health Nursing and others. The CST supports clinical research studies by performing procedures maintaining front office operations and ensuring supply inventories. The CST ensures the integrity of research data while maintaining care that is safe efficient timely effective equitable compassionate and patient-centered. The primary purpose of this Clinical Support Technician ( CST ) position is to provide patient care services with a focus on the care of participants who volunteer for clinical research studies conducted primarily in an ambulatory setting. Primary duties will include performing clerical and clinical support activities for adult and pediatric research participants with diverse medical problems as well as healthy volunteers in the CTRC Outpatient Unit located in the Burnett-Womack building or on occasion at research on location sites across campus. The CST will provide a variety of front office operations to include but not limited to participant scheduling greeting and directing participants and visitors supporting the healthcare team with information and administrative support answering and directing telephone calls and relaying messages to the health team and performing other administrative tasks as needed. Direct patient care activities include but are not limited to the measurement and documentation of vital signs height and weight; point of care testing performing ECGs specimen collection handling and processing and assisting in emergency situations as directed by a provider or nurse. The CST will also provide clinical support assistance to include but not limited to opening/closing of unit cleaning of the work area maintaining office equipment checking supply inventory ordering office and medical supplies re-stocking supplies entering repair requests and assisting in the orientation of new employees and users.

Required Qualifications Competencies And Experience
The individual assuming this position must possess current Nurse Aide certification and be in good standing through the NC Department of Health & Human Services Nurses Aide Registry. Additional required qualifications include: * Must have current AHA (American Heart Association) Basic Life Support for Healthcare Providers * Experience working with pediatric patients in a clinical setting * Clerical or customer service-related experience * Related nursing assistant experience * Ability to work with a variety of people in a professional effective diplomatic manner and maintain effective communications with patients health care personnel staff and others * Ability to work independently as well as function as part of a team * Significant attention to detail and the ability to successfully balance multiple competing priorities * Must be flexible collaborative and have a willingness to assist others whenever needed * Strong verbal and written communication and interpersonal skills * Working knowledge of standard office equipment including computers copiers scanners and multi-line phones

Preferred Qualifications Competencies And Experience
Preferred qualifications include: * Prior experience working at a UNC Health facility * Experience working with pediatric patients aged newborn up to 6 years of age * Experience working in clinical research * Experience with Epic (electronic medical record). * Strong computer skills and working knowledge of Word Excel and Outlook

Work Schedule
Monday Thursday 7:00AM 4:00PM; Friday 7:00AM 1:00PM; No weekends or university designated holidays Hours per week: 34 40 hours (subject to negotiation with applicant)