Delivery Manager
Delivery Manager
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Job Description
As a Delivery Manager at NIQ RDDS you will be responsible for ensuring the timely high-quality delivery of client outputs across integrated internal teams. Youll act as a strategic liaison between operations commercial teams and clients - owning delivery outcomes managing escalations and driving continuous improvement across services and platforms. This position reports to the Global Production Team Manager.
Key Responsibilities
Own delivery performance for assigned clients ensuring alignment with SLAs KPIs and quality standards.
Lead issue resolution and escalation management including investigation root cause analysis and corrective action planning.
Coordinate cross-functional collaboration to support service transitions new deliverables and platform upgrades.
Oversee quality control and audit processes ensuring consistency and accuracy in client outputs.
Support service onboarding and offboarding including documentation review and process coordination.
Monitor and report on delivery health including production status incident trends and quarterly performance dashboards.
Drive automation and process improvement initiatives to enhance delivery efficiency and client satisfaction.
Participate in strategic calls and reviews with commercial teams and clients to ensure transparency and alignment.
Your Profile
3-5 years of experience in service delivery operations or client-facing roles within a data or analytics-driven organization.
Proven ability to manage client expectations and deliver against aggressive SLAs.
Strong leadership and stakeholder management skills including experience working in a matrixed environment.
Excellent communication skills (along with fluency in English - C1 level or higher - both written and spoken for effective communication with global teams clients and stakeholders).
Strong problem-solving abilities.
Analytical mindset with proficiency in Excel and familiarity with data platforms.
Experience with project management.
Familiarity with process improvement methodologies (preferred).
Familiarity with NIQ platforms and services (a plus).
What We Offer
A dynamic inclusive and multinational work environment.
Opportunities for growth and development within a global leader in consumer intelligence.
The chance to work on impactful projects with top-tier clients.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
