Front Office Supervisor - Mövenpick Resort & Residences Aqaba
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Job Description
Front Office Supervisor - Mvenpick Resort & Residences Aqaba
First impressions are everything! As a Front Office Supervisor you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing: - Greet check-in respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
Your experience and skills include: - Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
Your team and working environment:
1. Supervises and directs Front Office Agents to ensure guest satisfaction within the guidelines
set by the pertaining standards.
2. Monitors appropriate standards of conduct and all issues regarding the hotel employee
handbook.
3. Assists the Front Office Manager in controlling and maintaining records with regard to
staffing levels overtime vacations holidays and personal days.
4. Reports all operation defects and guest related complaints / comments daily to the General
Manager / Resident Manager in the absence of the Front Office Manager.
5. Issues the reports to be sent by email to HODs
6. Ensures training and inter-departmental cross training is carried out efficiently within the
department and reports all findings to the Front Office Manager.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Additional Information :
Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
