Process Developer - Workforce Management

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

We are inviting applications for the role of Process Developer - Workforce Management
In this role you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction

Responsibilities :

Monitors and manages activities to support service level agreements for Philippines
Monitors real-time agent schedule adherence
Monitors attendance
Develops and maintains scheduling information.
Scheduling re-scheduling and optimization of meetings coaching and other activities
Optimizes breaks the day of or day before the actual schedule
Conducts root cause analysis of SLA deviations action plan development and resolution
Produces and analyzes daily efficiency reports
Publish reports required by stakeholders
Attends centralized or site management meeting as required
Supports process improvements Lean/Six Sigma projects
Other assigned tasks as required by the business

Qualifications we seek in you!
Minimum qualifications
Any Graduate
Extensive knowledge on Excel/Spreadsheet
Excellent Contact Center experience
Looker Studio Basic Power BI Knowledge
Good on Aptitude Skill
Preferred qualifications
Good people connect with outstanding PR skills
Ability to drive compliance & process adherence

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.