Customer Experience & Operations Assistant
Customer Experience & Operations Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
As Customer Experience & Operations Assistant at XYZ reporting into the Building Manager youll be at the heart of creating a vibrant occupier-focussed community. Youll take ownership of how occupiers engage with the building curating a welcoming and dynamic environment that enhances their daily experiences beyond the physical space.
Youll build strong relationships anticipate needs and deliver seamless meaningful interactions. Working closely with the wider building team partner and suppliers youll ensure every touchpoint reflects our commitment to service excellence.
Youll also support our journey to net-zero by sharing energy insights producing usage reports and assisting with the buildings energy management addition you help uphold compliance across the occupier experience promoting a safe secure and well-managed workplace for all.
Above all youll do whats right acting with integrity professionalism and a deep commitment to creating a space where people love to come to work.
This is a site-based role working Monday Friday.
Additional Information :
- Champion an exceptional and consistent service experience for all occupiers across the building ensuring every interaction adds value
- Manage the buildings social & community platforms curating timely and engaging content that reflects the identity of both the building and wider estate
- Design and deliver a community events calendar that aligns with budget while maximising impact and inclusivity
- Oversee collaboration with local businesses and suppliers to source and coordinate a diverse range of events suited to a broad audience
- Uphold front of house presentation and service standards continuously seeking opportunities for improvement
- Provide hands-on support to the Reception Host when required identifying and actioning enhancements to the overall reception experience
- Partner with the wider building team to streamline occupier-facing processes ensuring they are complaint user-friendly and effective
- Work closely with the Building Manager to support occupier communications attend occupier meetings and lead on joint initiatives that enhance building operations efficiencies and compliance
- Share responsibility for building compliance completing health and safety checklists maintaining the H&S management system
- Oversee security and cleaning processes supporting the Building Manager with contractor management and monitoring of KPIs
- Assist with the PO process ensuring orders are placed and processed in line with the buildings systems and processes
- Providing general support to the Building Manager and deputise in their absence
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
