Onboarding Team Leader

About the role:

This customer-focused role oversees OFX EMEAs onboarding team with a focus on conducting and guiding KYC assessments for newly registered clients. The Team Leader ensures a smooth transition from online registration to full verification maintaining adherence to local regulatory requirements whilst driving consistency across onboarding workflows and operational efficiency.

What youll do:

Leadership Responsibilities:

• Lead manage and motivate the local Onboarding Team
• Recruit train coach and develop direct reports ensuring team growth and succession.
• Oversee individual performance for direct reports through conducting regular productivity SLA and quality reviews.
• Effectively manage workflows to ensure coverage reporting and escalations are appropriately managed.
• Actively contribute to the planning and continuous improvement of the regional onboarding team as well as the global Operations team where appropriate. 
• Conduct regular 1-1s and annual reviews.

Functional Responsibilities:

• Actively lead the onboarding team by example providing guidance and oversight where needed.
• Proactively assist the teams caseload during busy periods.
• Act as the subject matter expert in legal entity structures including Companies Trusts Partnerships Associations Charities Government Entities Co-operatives and offshore entities ensuring knowledge is kept up-to-date.
• Assess perform and accept escalations of Enhanced Due Diligence (EDD) including AML/CTF checks KYC analysis and client screening to ensure OFX fully understands its clients their needs and payment flows.
• Act as the escalation point for the Sales and Operations teams to support understanding of due diligence requirements for onboarding cases.
• Communicate customer due diligence expectations to stakeholders and assist with associated queries where necessary (phone email teams etc.).
• Support the Head of Client Operations with key projects as and when required.

Key stakeholders and collaboration:

• Coordinate with Operations teams globally to provide a seamless speedy and compliant service for all OFX clients.
• Coordinate with the Compliance Financial Crime Investigations and Legal teams for approvals and escalations as required.
• Actively collaborate with colleagues to contribute to the development and delivery of OFX strategic business and operational plans.
• Act as an ambassador for OFX always promoting the best interests of the company including the promotion of company values.

Qualifications :

What youll bring:

• Experience in Client Due Diligence (CDD) EDD and fulfilling AML/CTF requirements.
• Previous experience managing a team.
• Knowledge of relevant AML/CTF regulations (especially in the UK and EU).
• Experience in the use of analytical tools coupled with an inquisitive and detail-oriented mindset.
• Able to analyze data/reports to identify issues trends and make suggestions based on these.
• Ability to adopt a risk-based approach/mindset.
• Ability to build and sustain effective relationships across varied stakeholders locally regionally and globally.
• Demonstrates proactive behaviour and a strong sense of initiative.

Desirable:

• Professional certifications/accreditations such as CAMS ICA CFE.
• Understanding of and involvement in due diligence on Institutional clients Investment structures Managed Funds and offshore accounts.
• Previous involvement in process design and improvement.
• Experience using case management platforms such as Salesforce and Moodys products.

Additional Information :

Were OFXers because we want to make a difference. We see challenges as opportunities and were not afraid to roll up our sleeves to get stuff done. Were committed to making things easier for our clients pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team cross-functionally and globally to drive outcomes that deliver excellence for our customers. Were curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career with leadership training secondments internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day which OFXers can use together or individually as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers effort technical expertise or support through a range of global and regional channels and awards including quarterly and annual awards milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether its a wellbeing activity end of year celebration or a monthly team get-together our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave youll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model in an inclusive diverse and non-hierarchal culture.

#LI-Hybrid

At OFX we are committed to fostering a diverse inclusive and accessible workplace where we value respect and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process please email us at .

We encourage you to apply if this role aligns with your career aspirations.