Host/Hostess (m/f/d)
Host/Hostess (m/f/d)
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
What youll do
- Youre the first face our guests see and you have your own way of treating them as individuals making them feel welcome and their stay special - the Hox way.
- Working closely together with the brand marketing team spread the word internal and external make sure the guests and the team are aware about special offerings and events.
- Making every guest experience individual and assure personal attention to make our guest loyal to the Hoxton Charlottenburg.
- Manage the reservation system; Sevenrooms register reservations and monitor and reply to all guest feedback over the used channels.
- Share the received & reviewed guest feedback with the team.
- Manage group bookings for the Outlets send out the offers and communicate the reservations and special wishes within the team and hotel for a smooth operation.
- Deal with the coming and going of guests making sure all bills are correct and contain no surprises.
- Work with all our teams to make sure were always busy and help our Restaurant and Events team with any individual and group bookings.
- Answer phones sort out requests give recommendations - youre the one-stop-shop for our guests to turn to.
- Support our Waiters and Waitresses team by jumping into service duties during rush hours and/or any time they would need.
Qualifications :
What were looking for
- You are flexible to work on rotative shifts and on weekends.
- Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to.
- Passion for hospitality youre all about creating memorable experiences for others be they guests or colleagues.
- Fluent in English good German understanding and additional languages will be highly valuable.
- Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
- A people person great at building and nurturing long lasting relationships.
- Youre looking for a place where you can be you no clones in suits here.
- Youre not precious. We leave our egos at the door and help get stuff done.
- Youre up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together wed have a good time and share a few laughs.
- You want to be part of a team that works hard supports each other and has fun along the way.
Additional Information :
Whats in it for you...
- The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
- 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
- A competitive package plenty of opportunity for development and rewards for going the extra mile and living our values.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Great discounts across the entire Ennismore family.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying but well feed you while on shift (Pluxee benefit card and vouchers).
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Regular team get togethers from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time!
- An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
- Get in touch with experts from OpenUp to balance work and live or any other mental-wellbeing related topic.
- Enjoy lots of Discounts through our Corporate Benefits Discount webpage.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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