- Troubleshooting operational issues
- Educating global users on Part and CAD Readiness EDP processes and systems
- Improving systems through benchmarking and studying current practices
- Working closely with engineering functions and ICT partners to ensure project deliverables are met
- Participating in business requirements gathering sessions documenting requirements and supporting development work with ICT partners
- Monitoring and testing IT solutions before implementation to ensure business requirements are met
- Assisting with project communication
- Writing and maintaining user documentation and serving as a point of contact for Part and CAD Readiness process issues
- Writing and maintaining training documentation for Part and CAD Readiness EDP
- Planning training sessions to educate users on effective tool usage
- Risk management: Identifying risks (e.g. outdated contents enhancements) and planning mitigations
- Issue escalation and reporting: Identifying blockers and escalating appropriately
- Creating timelines for tool enhancements and content updates
Communications & Working Relationships:
- Self-starter with a passion for innovation
- Comfortable working in a global setting
- Experienced in documenting business and system requirements
- Demonstrated ability to lead a cross-functional team toward a common solution
Performance Indicators:
- Training schedule adherence
- Tracking through Power BI dashboards
- Customer support effectiveness
Qualifications :
Experience & Skills:
- Bachelors degree in Science (preferred in Engineering)
- 5 years of experience in engineering
- Tool experience with PLM Enovia Teamcenter Active Workspace Client
- Ability to collaborate effectively with cross-functional teams across geographies
Other Skill Areas:
- Aptitude for understanding IT system design data structures and data security especially in Teamcenter Active Workspace Client
- Familiarity with NX/Teamcenter Release process
- Knowledge of MS 365/Teams Word Excel PowerPoint Power BI Access SharePoint Qlik Suite (advantageous)
Competencies Core Values & Behaviours:
- Excellent relationship-building skills
- Ability to productively manage change
- Clear concise and accurate communication skills (verbal and written in English)
- Strong presentation skills
- Ability to work independently
Additional Information :
Position based in Auburn Hills Michigan (U.S.) / Eligibility to TN Visa required; must be a Canadian citizen (mandatory)
Remote Work :
No
Employment Type :
Full-time