Monitoring Specialist

Ready to level up your career

Playtech Managed Services is looking for a proactive Monitoring Specialist with excellent communication attention to detail reaction time and problem-solving skills.

Your influential mission. You will... 

• Join the Monitoring Team in Playtech Managed Services (PTMS).
• Perform Monitoring Incident Management Redundancy and Incident Reporting activities.
• Work on shifts (16/7 coverage). (Note: We may occasionally need night shifts if a team member based in another country is unavailable).
• Monitor multiple business systems and detect incidents across multiple service dependencies.
• React by executing appropriate redundancy protocols based on service type.
• Coordinate incident communication with multiple parties.
• Familiarize yourself with Incident Management documentation.
• Learn the company products at a technical and operational level including backend settings integrations and monitoring dashboards.
• Liase with third parties during Incident Management.
• Understand how the environments and available configurations work.
• Acquireinsight into Incident Management processes in a global company.
• Communicatedaily with other teams in and outside the company.
• Constantly develop skills and get new knowledge in the Incident Management domain.
• Carry out investigations to determine Incident root causes.

Qualifications :

Components for success. You... 

• Are willing to develop your career in Incident Management.
• You have previous experience in Monitoring Incident Management or a similar role (1 year minimum 2 or more years recommended).
• Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
• Have good written and verbal communication skills in English and you can communicate with team members clients and stakeholders in English.

Youll get extra points for... 

• Speaking Reading and Writing in Brazilian Portuguese.
• Having experience working with Grafana or similar tools.

Additional Information :

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees health and wellbeing through comprehensive health and dental insurance plans life insurance MultiSport card employee assistance program and food travel and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars training programs social activities and events guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed and baby bonuses.

PLAYTECH MANAGED SERVICES

Established in 2007 in Sofia Bulgaria Playtech Managed Services has grown into a thriving hub of 500 dedicated professionals fostering a culture of collaboration respect and support. Specializing in customer support and risk management services for leading gaming platforms worldwide our teams boast industry-leading response times and expertise. We prioritize the personal and professional development of our team members offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success and in return we invest our passion in them. We provide a fun creative rewarding and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Remote Work :

No

Employment Type :

Full-time