Tier 3 IT Support Engineer
Tier 3 IT Support Engineer
Posted on :
13-08-2025
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
USD 2 - 2
Vacancy
1 Vacancy
Posted on :
13-08-2025
Job Description
At Softgic we work with the most talented people those who create those who love what they do and those who bring 100% attitude because that s our #Coolture. Join our mission to make life easier through technology and be part of our team as a Tier 3 IT Support Engineer.
Compensation:
USD 2K/month.
Location:
Remote (for M xico Guatemala El Salvador Honduras Nicaragua Costa Rica Panam Cuba Rep blica Dominicana Colombia Ecuador Per Bolivia Paraguay Chile Argentina Uruguay Brasil and Hait residents).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You expert in IT support.
- You are proficient in macOS Microsoft Azure Microsoft 365 and AWS.
- English - Native or fully fluent.
- Spanish - Native or fully fluent.
Responsibilities and more:
- Administer configure and optimize Microsoft Intune for device management security policies and compliance across Windows iOS Android and macOS.
- Serve as a Tier 3 escalation point and subject matter expert in resolving complex issues related to Intune Microsoft 365 Azure systems and endpoints.
- Contribute to the design and implementation of MDM/MAM policies as well as the deployment of new Intune features.
- Manage escalations related to Microsoft 365 ensuring its integration with Intune and endpoint services.
- Develop and maintain backup and data recovery strategies ensuring alignment with business continuity plans.
- Work with Microsoft Azure and hybrid environments (Azure and AWS) resolving infrastructure device connectivity and cloud-based identity and device management issues.
- Implement and maintain security policies including antivirus firewall encryption and compliance with standards such as ISO and NIST.
- Securely manage the device lifecycle from deployment to decommissioning.
- Perform system testing performance monitoring and incident resolution.
- Maintain detailed technical documentation of configurations support procedures and implemented solutions.
- Collaborate with Tier 1 and Tier 2 support teams ensuring knowledge transfer and continuous process improvement.
- Train internal teams on new tools policies procedures and systems.
Requisitos
- Over 5 years of experience in IT support with at least 3 years in a Tier 3 role.
- Proven expertise in Microsoft Intune Microsoft 365 and Microsoft Azure.
- Solid knowledge of networking fundamentals.
- Experience in device management and security policy administration in enterprise environments.
- Proficiency in Windows macOS Android and iOS environments.
- Excellent communication skills especially for remote collaboration.
- Strong problem-solving abilities and the ability to work independently in handling escalations.
Preferred:
- Experience with backup systems and data recovery tools.
- Familiarity with SCCM Jamf or other endpoint management tools.
- Microsoft certifications (Intune Azure M365) are an advantage.
- Knowledge of scripting/automation (PowerShell) is a plus.
Ventajas
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
Over 5 years of experience in IT support, with at least 3 years in a Tier 3 role. Proven expertise in Microsoft Intune, Microsoft 365, and Microsoft Azure. Solid knowledge of networking fundamentals. Experience in device management and security policy administration in enterprise environments. Proficiency in Windows, macOS, Android, and iOS environments. Excellent communication skills, especially for remote collaboration. Strong problem-solving abilities and the ability to work independently in handling escalations. Preferred: Experience with backup systems and data recovery tools. Familiarity with SCCM, Jamf, or other endpoint management tools. Microsoft certifications (Intune, Azure, M365) are an advantage. Knowledge of scripting/automation (PowerShell) is a plus.
Employment Type
Full Time
Key Skills
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