Senior Platform Engineer - ServiceNow (ITSM / ITAM)
Senior Platform Engineer - ServiceNow (ITSM / ITAM)
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$ 150000 - 180000
1 Vacancy
Job Description
If youre a tech aficionado with a passion for making a difference this is your chance to shine. Apply now and be part of something extraordinary!
IMPACT: The Senior Engineer - ServiceNow Platform role will involve overall platform implementation driving innovation ensuring system optimization and be responsible for solution design for platform delivery. Ideal candidates demonstrate strong leadership skills to guide technical teams and business stakeholders.
COMPANY: A $1.5B globally recognized publicly traded company with a long-standing presence in internet infrastructure and cybersecurity.
OFFERED: At this company you will enjoy competitive perks like stock options bonuses employee stock purchase plan and comprehensive benefits all while collaborating with top-tier professionals in a dynamic environment. Join a global team where you will make a direct impact on security and innovation. With a hybrid flexible work model and a commitment to work-life balance youll have the freedom to shape your career while contributing to society.
LOCATION: Reston VA. This is a flexible hybrid (2x/wk in office) role. Must reside within a reasonable commute to Reston VA (highly preferred) or motivated to relo to the area PRIOR to joining (with company assistance). This is an excellent place for an IT professional to work and live. The area was master-planned to balance work life and nature and it offers parks lakes and trails great schools a walkable town center with shops restaurants and entertainment and access to the Metro Silver Line for easy commuting into D.C.
AREAS of RESPONSIBILITY
- Platform Strategy (ServiceNow)
- ServiceNow Implementation & Optimization
- Leadership
- Stakeholder Engagement & Communication
- Continuous Improvement
- Lead the overall design of the ServiceNow platform ensuring alignment with business goals and industry and technical best practices
- Collaborate with business leaders stakeholders and technical teams to develop and implement innovative solutions using ServiceNow platform
- Define platform roadmaps by ensuring scalability performance stability and audit compliance
- Lead the design of workflows integrations and modules to extend the ServiceNow platforms capabilities
- Drive the end-to-end implementation of ServiceNow solutions focusing on Core foundation ITSM ITAM SecOPs GRC TPRM and other relevant modules
- Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards
- Provide technical guidance to configure customize and develop on the ServiceNow platform based on business needs
- Manage the documentation of solutions internal technical and process knowledge base materials and training of process owners and stakeholders
- Provide process governance and technical best practices
- Offer mentorship and guidance for a team of ServiceNow engineers
- Work closely with cross-functional teams (IT Security Engineering Finance HR) to drive adoption and ensure platform success
- Meet strict deadlines and other targets both individually and as the leader of multiple teams strong decision maker
- Engage with executive leadership and management to understand business objectives providing solutions that deliver tangible value and measurable outcomes
- Coordinate with ServiceNow team management to ensure clear communication regarding project status challenges and milestones
- Establish technical governance and best practices to continuously improve platform performance and operational efficiency
- Stay current with the latest ServiceNow trends releases and best practices proactively applying new technologies and functionalities to enhance the platform
- Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems
IDEAL PROFILE
- 10 years of experience with ServiceNow platform development including deep technical expertise in ITSM & ITAM. Additional experience with SecOPs and GRC modules is preferred.
- Highly-skilled with scripting languages (JavaScript Glide etc.) in the context of ServiceNow platform development and Service Portal (HTML CSS AngularJS SASS Bootstrap)
- Strong knowledge of architecture and design of ServiceNow platform implementations including workflows custom apps and integrations
- Experience integrating ServiceNow with external systems via REST/SOAP APIs Integration Hub and Spokes
- Proven experience leading technical teams process governance and delivering large-scale projects
- Proven experience in Perl and Python programming in Linux environment
- Strong understanding of CMDB Asset Management Discovery Portal Incident Problem and Change Request Management processes
- Experience with Agile Scrum and Kanban development methodologies
- Demonstrated ability to mentor technical teams ensuring a collaborative and high-performance culture
- Excellent verbal and written communication skills with the ability to present complex technical concepts to business leaders and stakeholders
- Must reside within a reasonable commute to Reston VA (highly preferred) or motivated to relo to the area PRIOR to joining. Neither emote nor delayed relocation are an option.
- ServiceNow Certified Implementation Specialist (ITSM ITAM or similar)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL v3/v4 certification
- Certified Technical Architect (CTA)
Required Experience:
Senior IC
Employment Type
Full-Time
