Electronic Services Specialist I
Electronic Services Specialist I
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
Essential Functions
Member Service
Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union.
Provide general support processing for check and ACH processing.
Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels.
Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union.
Analyze check deposit trends and patterns to provide better Member experiences.
Perform detailed review of check image processing corrections and adjustments.
Analyze ACH mismatch report and appropriately block unauthorized transactions.
Support balance and reconcile Lockbox processing and payment corrections.
Accurately process sensitive financial transactions for accounting department payroll wires and GL entries.
Process corrections and adjustments to accounts and loans.
Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays.
Process foreign collections and exchange rate conversions.
Research and resolve Members problems and complaints.
Provide problem resolution and direction to other departments and branches regarding Member inquires concerns and issues.
Post balance and maintain daily work with proper documentation.
Scan Electronic Services forms and documents for long-term retention.
Process Electronic Services mail and supply orders.
Maintain and destroy branch capture checks for RCU.
Department and Branch Support & Other Functions
Support and answer the Electronic Services phone que.
Assist with projects.
Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed.
Train branches and staff as needed in Electronic Services processes and procedures.
Create and maintain procedures.
Perform other duties as assigned
Required Experience:
Unclear Seniority
Employment Type
Full Time
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